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Cannot upgrade either my iphone nor my iPad. Apparently my…

Customer Question
Cannot upgrade either my...

Cannot upgrade either my iphone nor my iPad. Apparently my itune password ***** ***** but it's the only one I have every used so how can it be wrong?

Technician's Assistant: When did you last change your password ***** Apple ID?

Can't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but didn't work

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I work for AT&T and these are AT&T equipment the Iphone and the Ipad

Submitted: 6 months ago.Category: Mac
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Answered in 4 minutes by:
1/8/2018
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
Experience: 20+ years in the computer/Mac industry
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Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

While signed in, it's a good idea to verify that all other details are current and correct.

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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Customer reply replied 6 months ago
Hasn’t been fixed. I am waiting for the recovery mode?All I am looking for is my itune password ***** I can upgrade the IOS. For my iphone nor my ipad, both are AT&T property.Thanks John
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Hi, if you're wanting to reset the password ***** your Apple ID (iTunes) then I gave the directions above. Did you try those yet?

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