Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I purchased my apple model A1418 on February 10, 2017. I am…

Customer Question
I purchased my apple...

I purchased my apple model A1418 on February 10, 2017. I am having a very frustrating time with my pages program. When reviewing a just typed line there are usually several mistakes and they are words with letters in them that are from anywhere on the keyboard. It started happening about 2 months ago but has gotten worse with time. I have tried a new keyboard but it is still doing the same thing so it has to be right within the program. My computer is still on warranty. Please advise... thank you.

Technician's Assistant: What Operating System (OS) are you running on your A1418?

High Sierra 10.13.2

Technician's Assistant: How long has this been going on with your A1418? What have you tried so far?

It has been going on for about 2 months but has gotta worse with the passage of time. I bought a new keyboard yesterday after talking with the store tech I purchased it from, tried it all day yesterday but there was no improvement. That is all I have tried.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The problem seems to be specifically related to the pages program because it is not happening when I use email or any other function in the computer.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 6 months ago
You can cancel my question, I just figured out the problem. Thank you.
Answered in 1 hour by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Are you saying it is auto correcting to random words?

Ask Your Own Mac Question
Customer reply replied 6 months ago
No, it is misspelling words at random very frequently
Customer reply replied 6 months ago
Are you going to be able to figure out the problem for me without the secure remote assistance?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a MacPro 15" screen and want to have my keyboard
I have a MacPro 15" screen and want to have my keyboard checked under the new Class-Action suit. I am now trapped trying to find my purchase date, which I have forgotten and Apple MUST have this data.… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
When opening Safari, instead of opening my home page it
When opening Safari, instead of opening my home page it opens to search.anysearchmanager.com/. How do I get rid of that? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I can't find my 2017 return form which I bought months ago.
I can't find my 2017 return form which I bought months ago … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I just purchased a new MacBook and Im having trouble
Hello. I just purchased a new MacBook and Im having trouble installing turbo tax … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Was trying to install the new Apple high Sierra update to my
Was trying to install the new Apple high Sierra update to my 2011 Mac book pro and I received this: system/installation/packages/osintall.mpkg file missing … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
Can I run LumenRT on my iMac that is running 10.13.2, 4.2
Can I run LumenRT on my iMac that is running 10.13.2, 4.2 Ghz core 17 processor, 16 gig 2400 Mhz ddr4 memory, Radeon pro 580 8 gig graphics card, D25V90DEJ1GQ … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
I have a Pro Mac system and macOS High Sierra v 10.13.2 when
I have a Pro Mac system and macOS High Sierra v 10.13.2 when I use or go to Contacts and want to add another one after putting the name in and move onto adding phone it drops out and will not hold the… read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
Mac Pro (Mid 2012) 2 x 2.4 GHz 6-Core Intel Xeon. I just
My programs have been running infinitely slower since the install and first update to that install … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Having a problem with opening a H & R Block tax program. Mac
Having a problem with opening a H & R Block tax program … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
I bought a new rosegold 12"macbook at Manchester Airport
HI, I bought a new rosegold 12"macbook at Manchester Airport Terminal 3 on Dec 31, 2017. The space bar keeps sticking and double spacing when I don't want . it . to and somehow put . a full stop where… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
None of my pass words are accepted. MacOS High Sierra. I am
I am just now trying to purchase Apple TV to buy time to watch movies … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have a jpg on the desktop that I can't open,I can't
I have a jpg on the desktop that I can't open,I can't reduce, and can't trash (no red button on top left). When I go to the bar at the top, nothing is available.. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
When I try to open Microsoft Word, I get a window that says
When I try to open Microsoft Word, I get a window that says "You can not open Microsoft Word because it is not responding." … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I just bought a program called Embrilliance essentials and I
Hi there, I just bought a program called Embrilliance essentials and I downloaded it but it will not stay on my mac, it is in finder but it has to be downloaded each time and will not stay open … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am having problems with my Apple ID and pass word. I have
I am having problems with my Apple ID and pass word. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
My display icon disappeared in System preferences. Well this
My display icon disappeared in System preferences. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My wireless Mac keyboard uses batteries weekly Does this
My wireless Mac keyboard uses batteries weekly Does this mean that the computer is failing to turnoff the keyboard? … read more
Jon
Jon
Bachelors Degree
711 satisfied customers
Since updating my Iphone 7plus and my IPad Mini - I have
Since updating my Iphone 7plus and my IPad Mini - I have noticed that I have to recharge more frequently; has anybody else ask if there is a problem … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x