Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Notice on my ipad that I'm locked out. I must provide

Customer Question
Notice on my ipad...

Notice on my ipad that I'm locked out. I must provide original password ***** I have no way of locating. I have new apple password ***** does not work. The notice says someone activated a lost device alert. I amthe owner and did not do this. HELP

Technician's Assistant: When did you last change your password ***** Apple ID?

Maybe a year or more ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

My ipad is locked

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 44 minutes by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Is it asking for Apple ID and Password ***** Passcode?

Ask Your Own Mac Question
Customer reply replied 6 months ago
it was stated that someone started the find my ipad feature. it was not me
Customer reply replied 6 months ago
I DO NOT HAVE MY IPAD WITH ME AND SINCE I AM LOCKED OUT I CAN NOT GET TO INTERNET
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I am unclear on what you are wanting to be done.

1. You do not have the device in question.

2. Someone else somehow locked your iPad with Find My iPhone. (stolen?)

3. What do you need help with, and be specific.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't get my iPad to activate due to the fact this is a
I can't get my iPad to activate due to the fact this is a second hand item, I don't remember exactly what my passwords were due to my TBI. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I bought my Ipad from Verizion about 5 years ago. I have
I bought my Ipad from Verizion about 5 years ago. I have recently left Verizion to T-Mobile and now my Ipad has locked me out. I have tried different passwords and I can't open it up to start using as… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I need activation help. Iphone 4. It just started today the
it just started today the phone is asking fot my apple I D … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
My father-in-law (now 95) hurled his (unsolicited gift from
My father-in-law (now 95) hurled his (unsolicited gift from granddaughter) iPad at me 5 years ago:. "Here!.You take this." I can't deal with it. At the time I putter around with it and eventually was … read more
Jeremy K
Jeremy K
Lecturer (Assistant Professor)
PhD
29 satisfied customers
My ipad is not letting me sign in. I'd like to talk to
My ipad is not letting me sign in. I'd like to talk to customer support. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
AFTER erase reset the device have trouble to activation
AFTER erase reset the device have trouble to activation lock … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I am the 2nd owner of the Apple iPhone S4. The phone is
I am the 2nd owner of the Apple iPhone S4. The phone is locked and require the Apple Password ***** open. The Apple Password ***** ***** by the 1st owner and I don't know the password. Please assist t… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I need help on the activation lock. Well the thing is I
Well the thing is I bought this iPhone online and I don't know the previous owner … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I just bought an iPhone 6 online but the phone was
I just bought an iPhone 6 online but the phone was inactivation locked … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I had to restore my ipad and now it's saying it is
I had to restore my ipad and now it's saying it is Activation Lock. The attached to the original activation is no longer valid and I don't have the password. … read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
30 satisfied customers
I am trying to start up a ipad my friends wife died and we
i am trying to start up a ipad my friends wife died and we are having trouble with the password ***** empty the device … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Apple locked, i think its 10.2, bought it locked I'm a old
everything and anything i could find on the internet … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
We are trying to start the IPad Mini and its coming up with
We are trying to start the IPad Mini and its coming up with Activate iPad we are using what we think is correct from our logins we must have forgot our original id password/login to I Cloud? we have n… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
. i bought an iPad mini on ebay and when i got it it says
. i bought an iPad mini on ebay and when i got it it says it is currently linked to an Apple ID (*****@******.***) I'm not seeing much help out here to fix the problem and I'm afraid I've just wasted … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I purchased a 16 GB iPad on eBay. Can not get through Apple
I purchased a 16 GB iPad on eBay. Can not get through Apple ZiD or password. Unable to locate original owner. How can I by pass this?… read more
Cris
Cris
60 satisfied customers
My ipad is disabled and I updated it, then the apple id and
My ipad is disabled and I updated it, then the apple id and password ***** required I entered it but the itunes says this email cannot be used to unlock this ipad. So what can I do? anybody help me pl… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I buy a lot of mac parts at a flea market and I have a Ipad
I buy a lot of mac parts at a flea market and I have a Ipad but I change the screen and now When I try to reset ask me for an apple id I try mine but don"t let me continue say is not the apple id what… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I bought a nearly new iPad on Amazon. The iCloud account
I bought a 'nearly new' iPad on Amazon. The iCloud account info of the previous owner is still on the iPad. I cannot remove or delete it as I do not have the password. Find my iPad is switched on. Can… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x