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IMy apple password was recently changed and I cannot access…

Customer Question
IMy apple password *****...

IMy apple password ***** recently changed and I cannot access my apple account any more

Technician's Assistant: When did you last change your password ***** Apple ID?

12/12/18

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I do not have the knowledge to even try!

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I remember my old pass word, if that is any help

Submitted: 7 months ago.Category: Mac
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Answered in 8 minutes by:
1/8/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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