Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I received a new [phone; the old one got wet & does not

Customer Question
I received a new...

I received a new [phone; the old one got wet & does not start. Can I retrive my contacts & photos?

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

Don't remember

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

If it doesn't start and was not backed up the stuff on it is for all intents and purposes gone. There are services to get back data from devices that are bro***** *****ke that, but the cost thousands of dollars.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I meant to backup my phone to reload it onto another phone,
I meant to backup my phone to reload it onto another phone, and I accidentally restored it with my boyfriends phone and I'm trying to figure out how to undo the restore … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Now that I've gotten most of my iPhone issues taken care of
Now that I've gotten most of my iPhone issues taken care of it seems as if my iCloud back up account is an old ID everything else all things apple is under my new ID. Is there anyway to change from th… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My daughter has a new apple computer and now she is
My daughter has a new apple computer and now she is receiving my text messages on it or at least notifications. Her missed calls show up on my phone and mine on hers. Our notes and contacts are merged… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I took my old i-Phone 5 for a salt water swim last wee and
I took my old i-Phone 5 for a salt water swim last wee and when I bought my new 7 and the Verison employee set it up for me none of my contacts loaded. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
It is an i phone 6s purchased in late March The home button
it is an i phone 6s purchased in late March The home button is sticking and sometimes does not work My AT&T store said I have to contact you … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My iphone got wet so it stopped working. It is dry now but I
My iphone got wet so it stopped working. It is dry now but I don't remember my itunes password. Any way to get into phone? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Can't get my apple password. I got a new phone but can't
Can't get my apple password. I got a new phone but can't retrive information because i don't know apple password. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My charger will not go into the charge space. my phone got
my charger will not go into the charge space. my phone got wet today and still works but I can not charge it. My phone is very important what time does the local apple store close I don't mind buying … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I just got the Iphone 5s yesterday and transfered all my pics
I just got the Iphone 5s yesterday and transfered all my pics from my 4s to the new 5s and when I got home and plugged it into itunes I accidentaly selected restore instead of new phone and now all my… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I phone 4s got wet this weekend. it has all operations, siri,
I phone 4s got wet this weekend. it has all operations, siri, phone, text, etc...but no screen. its just black… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I went swimming and got my ipod wet. Can this be fixed or
I went swimming and got my ipod wet. Can this be fixed or will I have to purchase a new ipod touch? Thank you… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My 14 year old son entered his details to open a $50 gift card
My 14 year old son entered his details to open a $50 gift card he got, he must have done something wrong and now cant open the card and retrive his $50… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
My iphone got wet, washed in washing machine. I put the Sim
My iphone got wet, washed in washing machine. I put the Sim Card in a spare iphone I have. Now my Passcode will not work. Screen shows Wrong Passcode. How do I get it to work.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
How do I activate a new iPhone with iTunes My old iPhone
How do I activate a new iPhone with iTunes? My old iPhone still synchs. Is there a way to deactivate the old iPhone and activate the new iPhone?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Ijust traded in my I Phone for for a new one since my orginal
Ijust traded in my I Phone for for a new one since my orginal one was having some issues. When I went to the I phone store they asked me had long it had been since I last synced my phone and I said ab… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
i purchased a new ipad wi-fi 3G 32GB today because my old ipad
i purchased a new ipad wi-fi 3G 32GB today because my old ipad got wet and died. i'm trying to sync the new one to my computer and don't know how to get it synced. HELP! plus i already have an at&t pl… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My iphone 3G got damp; powered down; I put it in a container
My iphone 3G got 'damp'; powered down; I put it in a container w/rice for 3 days - the phone is working perfectly except... no sound. The speaker seems to be OK, because it does make sound in 'setting… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
Hello. I downloaded itune this afternoon, the updated versio
Hello. I downloaded itune this afternoon, the updated version 3.1 to my iphone. To my surprise all of my information was gone or erased. My photos, phone numbers, information from my notepad everythin… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x