Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My computer says I must sign in with my apple id. I wrote my…

Customer Question
My computer says I...

My computer says I must sign in with my apple id. I wrote my apple id but it says that is not the id.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

The computer is Macbook Air. The phone (on which my apple ID works) is an I phone. How do I find out what operating system I am running

Technician's Assistant: How long has this been going on with your MacBook Air? What have you tried so far?

After I bought my new cell phone a month ago, this has said I must use apple ID. Mostly I just quit trying, as my computer works fine for email and word

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I also used to be able to see text on my computer, and I used to be able to do facetime on it. Now that just works with my phone. I would prefer coming into the SOho store, with my cell and computer, and have a person help me. Can you make an appointment with a genius?

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 6 months ago
I don't know what "remote support" means so I don't know. Why would I want it or not?
Customer reply replied 6 months ago
I also don't understand all these charges. Should I just cancel this and go to the Apple Store? If not, why not?
Customer reply replied 6 months ago
34; get peace of mind??" surely you joke.
Customer reply replied 6 months ago
The more I think about it, the more I want to cancel. This is all beyond me.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I am sorry you feel that way. What questions can I answer for you that would help you with this process?

Ask Your Own Mac Question
Customer reply replied 6 months ago
Can you cancel this?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I can. Once I do I will not be able to respond. Have a great day!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My sound won't work or my FaceTime or anything that has to
my sound won't work or my FaceTime or anything that has to do with a microphone … read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
To many things wrong with my Apple Air and my I-Phone 8plus,
To many things wrong with my Apple Air and my I-Phone 8plus, including highly infected computer, iCloud not connected, password ***** working, mail not going to MAIL icon, I have to go to AOL to retri… read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
135 satisfied customers
It died.I want to make an appointment at the Apple store in
It died.I want to make an appointment at the Apple store in chestnut hill, ms … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an iPhone 6 plus, my iMessage and FaceTime all of a
Hello, I have an iPhone 6 plus, my iMessage and FaceTime all of a sudden stopped working. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I want to buy iphone8 but lady on the phone was unable to
I want to buy iphone8 but lady on the phone was unable to get me Apple ID and password ***** will send me the e-mail needed to purchase the phone... why can't I gat a Genius Bar appointment to set-up … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I cannot access mail on my MacBook Air or my iMac or cell
I cannot access mail on my MacBook Air or my iMac or cell phone. I am running into problems because my friends and clients cannot contact me by email This has been going on for a long time. I cannot g… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
704 satisfied customers
I just received a message that someone had signed on to my
I just received a message that someone had signed on to my iMac air computer recently. I did not sign on. What do I need to do? Do I report this? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Genius used to work fine in iTunes a few years back but with
Genius used to work fine in iTunes a few years back but with all of the new music purchased in iTunes I get "Genius is unavailable for this song" while trying to create a Genius Playlist. I have alrea… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I received an error during activation for FaceTime, where do
i received an error during activation for FaceTime … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Activation failed for FaceTime on MacBook pro but not on
activation failed for FaceTime on MacBook pro but not on iPad or iPhone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
The facetime contacts list on my macbook laptop are
The facetime contacts list on my macbook laptop are different (appears to be an older list) and not synched with/same as the list on my iphone 4s. Both devices use the same facetime/itunes accounts. I… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Quite recently my sons visited me here in Cyprus and updated
Quite recently my sons visited me here in Cyprus and updated my iPad. Before then I had been able to use Facetime but now I cannot accesss this service because I do not have the correct password *****… read more
Steve Herrod
Steve Herrod
Senior Customer Care Engineer
Master\u0027s Degree
882 satisfied customers
I need to register my new MacBookAir which I bought 2 days
I need to register my new MacBookAir which I bought 2 days ago. Also I have to transfer material from my old MacBook.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can't get facetime to work now that I have downloaded lion
I can't get facetime to work now that I have downloaded lion on my macbook pro. What do I do? I'm a basic, not a very sophisticated, user.… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I am trying to make an appointment for my husband (One to One).
I am trying to make an appointment for my husband (One to One). Supposedly, when we bought the Macbook Air, he would have this service. I guess I lost the activation number and am told his Apple ID is… read more
SalemMac
SalemMac
44 satisfied customers
my sons macbook will not turn on. No messages or anything
my son's macbook will not turn on. No messages or anything it will not do anything. The battery is fine and we bought a new battery just in case and it still will not turn on. Any suggestions?… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Hi - the Ethernet port on my Macbook no longer works, so I
Hi - the Ethernet port on my Macbook no longer works, so I was told to get an Ethernet USB adapter, which I did. Then, I found that I also needed Leopard, so I bought Leopard and have upgraded to 10.5… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
I usually keep my macbook pro pluggen in. However last night
I usually keep my macbook pro pluggen in. However last night I used it unplugged, and then turned it off. Today, I plugged ther charger in but, cannot get it to turn on. I have an orange light on the … read more
Rob
Rob
Mac Computer Tutor
High School or GED
218 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x