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What's not going on is more like it! My iPad mini won't

Customer Question
Hi Pearl. What's...

Hi Pearl. What's not going on is more like it! My iPad mini won't connect to the wifi. I've tried all the suggested aids and none has worked. I've (reluctantly) gone for a factory reset, but when I type in my password *****'s rejected because of an error connecting to the apple ID server! Heeelp!

Technician's Assistant: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Yup.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just that I'm a technology dummy...

Submitted: 5 months ago.Category: Mac
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Answered in 3 minutes by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,345
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

This sounds like no fun. When you say you have tried all the suggested methods to connect to WiFi, what are those methods?

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Customer reply replied 5 months ago
Incidentally, I'm in France: my phone number won't compute on your site. I've tried unplugging, hard booting, resetting but not factory re-set. I am just about bald with fury now that my password *****'t recognised
Customer reply replied 5 months ago
How do I get apple to recognise my password?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

It likely will not be recognized until your iPad connects with a network. Do you have a computer you can plug the iPad into?

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Customer reply replied 5 months ago
I do.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Does that computer connect to a network?

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Customer reply replied 5 months ago
The same network my ipad refuses to recognise.
Customer reply replied 5 months ago
Hello?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Does your computer have iTunes?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Perfect. Open iTunes and navigate to your iPad. It should allow you to sign in there. Since you are connected to a network on that computer it should connect to the servers and authenticate. if you would like me to do this for you remotely please let me know.

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Customer reply replied 5 months ago
My ipad is refusing to recognise the LiveBox password. I’ve also tried the apple id but it says that’s wrong too.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

LiveBox is your internet correct? Is your computer connected to that internet?

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Customer reply replied 5 months ago
I’m connected to iTunes. It accepted the password ***** ipad rejected!
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Good. Is the iPad Activated now?

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Customer reply replied 5 months ago
Well, it’s asking for a passwprd. I’ll try again!
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Did you enter it in iTunes on the Activation Page for the iPad on your computer?

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Customer reply replied 5 months ago
Still telling me the livebox password ***** *****
Customer reply replied 5 months ago
Entered it on the ipad
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Are you able to use the iPad, just not connect to WiFi?

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Customer reply replied 5 months ago
Ipad is fone - as long as I don’t want a wofi connection! iPhone is fine too.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Have you tried forgetting the network and connecting again?

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Customer reply replied 5 months ago
Tried that!
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Is your laptop wired or wireless?

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Customer reply replied 5 months ago
Not a laptop. Desktop. Plugged in.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Are you on travel or do you live in France permanently?

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Customer reply replied 5 months ago
Permanent resident.
Customer reply replied 5 months ago
I’ve just noticed that I’ve been charged 30€. I am slightly taken aback!
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

The full rate is held during the interaction. If you accept the answer the full amount is withdrawn. Were you unaware of that? How would you like to proceed?

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Customer reply replied 5 months ago
No, I wasn’t aware. It appeared that the charge was 5€!
Customer reply replied 5 months ago
If you are able to help me, I’ll be happy with the 30€ charge.
Customer reply replied 5 months ago
If my problem is unresolved this could get expensive!
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

We do that so that we can take a good faith payment, but to ensure the expert will be adequately paid for his/her service we hold the fee for the question until there is a result. For your peace of mind we also have a 100% satisfaction guarantee that states we will refund all your monies if you so request. I have tested this for myself and we are expeditious about refunds.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Have you unplugged the power to the internet and plugged it back in?

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Customer reply replied 5 months ago
Thank you. Do you think there’s an answer to my problem or shall Ijust hurl the damn ipad into the river?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

While I have been in your shoes and the river didn't sound like a bad option I am sure we can come to a conclusion that is satisfactory.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Have you unplugged the power to the internet and plugged it back in?

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Customer reply replied 5 months ago
Tried that too.
Customer reply replied 5 months ago
My ipad hates me.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

I wouldn't say that, but I understand how it can feel. Does your phone do the same thing?

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Customer reply replied 5 months ago
Nope. I’m corresponding with you on it right now.
Customer reply replied 5 months ago
Are you still there?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

yes. I am

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Customer reply replied 5 months ago
Any more suggestions?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Have you tried resetting your network settings?

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Customer reply replied 5 months ago
I’ve tried resetting everything! I’ve even tried getting in touch with apple but I’m sure you know how easy that is. I think I’m going to have to take it to the local computer guy.
Customer reply replied 5 months ago
do battle in French..
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Actually there is an international number that could be the answer. It takes you straight to Tier 2 without all the idiots. You could give it a call. They are open now. ‭(866)(###) ###-#### option 1

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Customer reply replied 5 months ago
Thank you. Does that mean you’re stumped?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Me personally. I think we have gone through most of the conventional methods. I want to see if there is something more before erasing the iPad entirely and connecting again. That is my last option, but perhaps Tier 2 has a better answer, ya know?

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Customer reply replied 5 months ago
I can understand that. I’ll try the number tomorrow. Tonight I’ve lost the will to live and still have to cook dinner for himself. Thank you for trying anyway. Will I get charged?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

I will refund the monies. You can respond to this, but I cannot respond back. So if you could. Let me know how it goes.

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Customer reply replied 5 months ago
Thank you. I will. I know you tried your best.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Thank you!

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