Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

What's not going on is more like it! My iPad mini won't

Customer Question
Hi Pearl. What's...

Hi Pearl. What's not going on is more like it! My iPad mini won't connect to the wifi. I've tried all the suggested aids and none has worked. I've (reluctantly) gone for a factory reset, but when I type in my password *****'s rejected because of an error connecting to the apple ID server! Heeelp!

Technician's Assistant: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Yup.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just that I'm a technology dummy...

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,554
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

This sounds like no fun. When you say you have tried all the suggested methods to connect to WiFi, what are those methods?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Incidentally, I'm in France: my phone number won't compute on your site. I've tried unplugging, hard booting, resetting but not factory re-set. I am just about bald with fury now that my password *****'t recognised
Customer reply replied 1 month ago
How do I get apple to recognise my password?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

It likely will not be recognized until your iPad connects with a network. Do you have a computer you can plug the iPad into?

Ask Your Own Mac Question
Customer reply replied 1 month ago
I do.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Does that computer connect to a network?

Ask Your Own Mac Question
Customer reply replied 1 month ago
The same network my ipad refuses to recognise.
Customer reply replied 1 month ago
Hello?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Does your computer have iTunes?

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Perfect. Open iTunes and navigate to your iPad. It should allow you to sign in there. Since you are connected to a network on that computer it should connect to the servers and authenticate. if you would like me to do this for you remotely please let me know.

Ask Your Own Mac Question
Customer reply replied 1 month ago
My ipad is refusing to recognise the LiveBox password. I’ve also tried the apple id but it says that’s wrong too.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

LiveBox is your internet correct? Is your computer connected to that internet?

Ask Your Own Mac Question
Customer reply replied 1 month ago
I’m connected to iTunes. It accepted the password ***** ipad rejected!
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Good. Is the iPad Activated now?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Well, it’s asking for a passwprd. I’ll try again!
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Did you enter it in iTunes on the Activation Page for the iPad on your computer?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Still telling me the livebox password ***** *****
Customer reply replied 1 month ago
Entered it on the ipad
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Are you able to use the iPad, just not connect to WiFi?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Ipad is fone - as long as I don’t want a wofi connection! iPhone is fine too.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Have you tried forgetting the network and connecting again?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Tried that!
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Is your laptop wired or wireless?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Not a laptop. Desktop. Plugged in.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Are you on travel or do you live in France permanently?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Permanent resident.
Customer reply replied 1 month ago
I’ve just noticed that I’ve been charged 30€. I am slightly taken aback!
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

The full rate is held during the interaction. If you accept the answer the full amount is withdrawn. Were you unaware of that? How would you like to proceed?

Ask Your Own Mac Question
Customer reply replied 1 month ago
No, I wasn’t aware. It appeared that the charge was 5€!
Customer reply replied 1 month ago
If you are able to help me, I’ll be happy with the 30€ charge.
Customer reply replied 1 month ago
If my problem is unresolved this could get expensive!
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

We do that so that we can take a good faith payment, but to ensure the expert will be adequately paid for his/her service we hold the fee for the question until there is a result. For your peace of mind we also have a 100% satisfaction guarantee that states we will refund all your monies if you so request. I have tested this for myself and we are expeditious about refunds.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Have you unplugged the power to the internet and plugged it back in?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Thank you. Do you think there’s an answer to my problem or shall Ijust hurl the damn ipad into the river?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

While I have been in your shoes and the river didn't sound like a bad option I am sure we can come to a conclusion that is satisfactory.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Have you unplugged the power to the internet and plugged it back in?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Tried that too.
Customer reply replied 1 month ago
My ipad hates me.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

I wouldn't say that, but I understand how it can feel. Does your phone do the same thing?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Nope. I’m corresponding with you on it right now.
Customer reply replied 1 month ago
Are you still there?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

yes. I am

Ask Your Own Mac Question
Customer reply replied 1 month ago
Any more suggestions?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Have you tried resetting your network settings?

Ask Your Own Mac Question
Customer reply replied 1 month ago
I’ve tried resetting everything! I’ve even tried getting in touch with apple but I’m sure you know how easy that is. I think I’m going to have to take it to the local computer guy.
Customer reply replied 1 month ago
do battle in French..
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Actually there is an international number that could be the answer. It takes you straight to Tier 2 without all the idiots. You could give it a call. They are open now. ‭(866)(###) ###-#### option 1

Ask Your Own Mac Question
Customer reply replied 1 month ago
Thank you. Does that mean you’re stumped?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Me personally. I think we have gone through most of the conventional methods. I want to see if there is something more before erasing the iPad entirely and connecting again. That is my last option, but perhaps Tier 2 has a better answer, ya know?

Ask Your Own Mac Question
Customer reply replied 1 month ago
I can understand that. I’ll try the number tomorrow. Tonight I’ve lost the will to live and still have to cook dinner for himself. Thank you for trying anyway. Will I get charged?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

I will refund the monies. You can respond to this, but I cannot respond back. So if you could. Let me know how it goes.

Ask Your Own Mac Question
Customer reply replied 1 month ago
Thank you. I will. I know you tried your best.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Thank you!

Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Don't know password. IPhone. I think iPhone 6. Try to get
Don't know password JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: iPhone JA: What Operating System (OS) are you running on your iPhone? Customer: I think iP… read more
Justin Johnson
Justin Johnson
Mac Genius
1,554 satisfied customers
My iphone if Apple logo is blinking on my iphone but it is
Hello Pearl My iphone if Apple logo is blinking on my iphone but it is not switching on … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My iphone is disabled. I have an iphone 6. I downloaded
I downloaded whatsapp and then followed the prompts to do the icloud thing something must have happened with the passwords because it does not recognise anything.. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
My iPhone 7plus iPhone music app will only play music in
My iPhone 7plus iPhone music app will only play music in shuffle mode. Why? It worked fine in the past. … read more
Cris
Cris
58 satisfied customers
My iPhone 6 currently says "iPhone is disabled, connect to
Hi. My iPhone 6 currently says "iPhone is disabled, connect to iTunes." I plugged in my phone to my computer and iTunes says "iTunes could not connect to this iPhone. An unknown error occurred (OxE800… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Can't get my moms Itunes to recognize her iPhone. He iPhone
Can't get my moms Itunes to recognize her iPhone. He iPhone is locked because she forgot her passcode. … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
I have lost my iphone and and find my iphone is mot sharing.
I have lost my iphone and and find my iphone is mot sharing. HELP! … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
It won't update. Support.apple.com/iphone/restore. IPhone 7+
iPhone 7+ was updating to the latest version but I was doing it through my apple/windows mac … read more
Justin Johnson
Justin Johnson
Mac Genius
1,554 satisfied customers
I reactivated my old iPhone because my iPhone 8 was dropped
I reactivated my old iPhone because my iPhone 8 was dropped in water and is completely dead. I know my appleID, but when trying to update my apps on the old phone it is telling me I need to enter a verification code from my other devices. I need help. Thank you. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
How do I reset the code to open my Iphone. My iPhone was
My iPhone was damaged when I dropped in water. I still have iPhone 5 I bought both from AT&T. I am still paying a monthly installment for the iPhone 6 s. I do not know the coke of the iphone5 how do I change the code to unlock the iphone5 … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
The iPhone was in the middle of an upgrade, but then the
The iPhone was in the middle of an upgrade, but then the screen changed to the iTunes symbol and what looks like a plug. The phone will not respond to any thing. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I upgraded iphone due to security patch. iphone asks for
I upgraded iphone due to security patch. iphone asks for apple id password. my password ***** not recognized … read more
Justin Johnson
Justin Johnson
Mac Genius
1,554 satisfied customers
Do you help with iPhones? IPhone 8iOS 11.2.2. I've just
I've just received a new phone and trying to restore from back up from my computer but only gets a ceratin way and the iPhone swiitches off after a a minute or so and the restore then says it's disconnected. How do I keep the iPhone on long enough for the restore process to complete? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
My iPhone 6sis disabled. the message is "iPhone is disabled.
my iPhone 6sis disabled. the message is "iPhone is disabled. connect to iTunes." … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
My iPhone 5s displays the message" iPhone is disabled,
My iPhone 5s displays the message" iPhone is disabled, connect to iTunes" - what do I need to do to connect to iTunes ? online ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I just bought a new iphone 8. im trying to erase the iphone
I just bought a new iphone 8. im trying to erase the iphone 5 that I have and somehow forgot a restrictions passcode. I don't even remember setting one up … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
IPhone says iPhone is disabled, connect to iTunes, using
IPhone says iPhone is disabled, connect to iTunes, using husbands iPad, do know how to sync … read more
Justin Johnson
Justin Johnson
Mac Genius
1,554 satisfied customers
Powering on iPhone. iPhone is disabled connect to iTunes. I
powering on iPhone. iPhone is disabled connect to iTunes … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x