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My Iphone was upgraded during the night, please help cannot…

Customer Question
Good morning, My Iphone...

Good morning, My Iphone was upgraded during the night, please help cannot activate

Technician's Assistant: When did you last change your password ***** Apple ID?

I have the same apple ID for all my devices since i own them. Please helpI am 80Y/O.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

At my computer? because I cannot open my I phone.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I do not know what other information I can give you

Submitted: 7 months ago.Category: Mac
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Answered in 52 minutes by:
1/8/2018
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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