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Why my apple id can't get refund from apple support? So now…

Customer Question
Why my apple id...

Why my apple id can't get refund from apple support?

Technician's Assistant: You can email***@******.***. JustAnswer is backed by a 100% satisfaction guarantee. So if our Customer Care team can't address your issue, and it's been 30 days or less since you paid to ask your question, they will refund your money.

So now how can i do?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Ios 11.2.1

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Erm, i think from nov to december my children make purchase without my permission but apple support can't refund for me

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

May i know, how to check a apple id have eligible or not eligible to get refund?

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Before we continue. This is JustAnswer.com and we are a paid service. Do you wish to continue?

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Customer reply replied 6 months ago
I wan to get a refund about my children made purchase without my permission
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Do you wish to pay for remote service for me to help you through the process remotely?

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Customer reply replied 6 months ago
i wan to get refund with my children make purchase without my permission
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

You have requested remote service from JustAnswer.com, this site. Do you wish to pay for remote service for me to help you through the process remotely?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I want to make sure it is what you want before I accept the request.

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Customer reply replied 6 months ago
ya
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Your payment has failed to process. Please review and try again.

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Customer reply replied 6 months ago
i wan to get refund 33 purchase made by my children without my permission
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I understand that. Do you know that before the cost of remote support this service is $40 USD?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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