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The activation lock is on my phone and I cant remember my…

Customer Question
The activation lock is...

The activation lock is on my phone and I cant remember my password

Technician's Assistant: When did you last change your password ***** Apple ID?

I can"t remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, and I can't make it work

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Mac Expert, I'll connect you shortly.

No---just please help so I can use my phone----I have no idea what I did to make this happen. I'm not tech savvy in the least

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just that I need my phone

Submitted: 6 months ago.Category: Mac
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Answered in 1 minute by:
1/8/2018
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 6 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,834
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Does your Apple iPhone show a part of an email address at the Activation Lock screen?
Please reply at the box below. Thank you,

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 6 months ago

Do you also have Windows XP, Vista, or 7 or 8 or 10, or Mac computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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