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I forgot the four digit code to open my Ipad. I just got…

Customer Question
I forgot the four...

I forgot the four digit code to open my Ipad

Technician's Assistant: When did you last change your password ***** Apple ID?

I just got this ipod, and when it asked for my ID it was to another email address I have.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I can not get the ipod to go to reset. I held down the home key and the side buttons but it still did not go to reset mode.

Submitted: 6 months ago.Category: Mac
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Answered in 1 hour by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Do you have a computer you can plug your iPad into?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Perfect. If you select the option for Secure Remote Assistance I can get your iPad working for you remotely if you would like. No pressure, just want to meet you at your need.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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