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Can't get started, it's telling me if I wanna use voiceover…

Customer Question
Can't get started, it's...

Can't get started, it's telling me if I wanna use voiceover hit the escape button but when I do, I get no response

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

This is a new device

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No that's it

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
Can you help
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
I need more info
Customer reply replied 6 months ago
Do that remote access
Customer reply replied 6 months ago
I haven't had a chance to log in to Wi-Fi
Customer reply replied 6 months ago
Like I said it's a new device
Customer reply replied 6 months ago
Can I speak to someone ON THE PHONE
Customer reply replied 6 months ago
CAN I GET SOME HELP
Answered in 2 hours by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for your very long wait. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 6 months ago
Are you serious, you asking me to pay ANOTHER 39dollars for support I already paid for that I HAVEN'T GOTTEN, get it together
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

As I stated above. That is automated and to ignore it. I know that it jumps out at you and you feel betrayed, but it is automated and stupid. Ignore it.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

There is a lot here and it had been 2+ hours since you started this. Where are you at now and how can I be of assistance?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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