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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My husband just switched to an Iphone today and he is locked

Customer Question

my husband just switched to an Iphone today and he is locked out . please help
JA: When did you last change your password ***** Apple ID?
Customer: he added an appleID today
JA: Did you try resetting through Apple's online account reset tool?
Customer: howdo we dothat
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: nope thankyou
Submitted: 8 months ago.
Category: Mac
Expert:  Justin Johnson replied 8 months ago.

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Expert:  Justin Johnson replied 8 months ago.

Is it sitting at an activation lock screen?