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My computer is not recognising my password so I can’t get…

Customer Question
My computer is not...

My computer is not recognising my password ***** I can’t get in

Technician's Assistant: When did you last change your password ***** Apple ID?

About 3 weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 6 months ago.Category: Mac
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Answered in 8 minutes by:
1/7/2018
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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