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I’m trying to add apps but I forgot my Apple password. Can…

Customer Question
I’m trying to add...

I’m trying to add apps but I forgot my Apple password. Can you help?????

Technician's Assistant: When did you last change your password ***** Apple ID?

I don’t recall I ever changed it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. Did not see reset tool

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Do you need my email

Submitted: 7 months ago.Category: Mac
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Answered in 7 minutes by:
1/7/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

It sounds like you forgot your apple password ***** in this case we can try to reset the password ***** your Apple ID may I have your Apple ID so that i can check for the password ***** options from my side?

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Customer reply replied 7 months ago
I don’t have an Apple ID nor do I remember password
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

I Understand your concern Usually, your Apple ID is your email address.First, try signing in with all prior email addresses that you might have used as an Apple ID.

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Customer reply replied 7 months ago
I made a mistake on my email.***@******.***. I’m not paying any more. I’m sure if you go to my email and look , since your a secure company you can retrieve my password. What is so hard with that. If you can’t get my password ***** return my money. This is so frustrating
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

You have Reached Justanswer JustAnswer is a question and answer site and not affiliated with [Apple]. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 7 months ago
I thought this was Apple help line. If your not with Apple I need to find a way to get help through Apple. Sorry for taking up your time. This should of been told to me I. The first place do I would not of had to pay $40.00.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

Sorry for the inconvenience caused you can reach Apple support by dialing this number 1-***-***-****.

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Customer reply replied 7 months ago
Thank you for the Apple number. You have a good day Cheryl
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

Thank you so much.

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