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I cannot login to iTunes, etc. because it is asking me for…

Customer Question
I cannot login to...

I cannot login to iTunes, etc. because it is asking me for the password ***** my old email address. Even though I supplied the password ***** does not recognize it. I tried the new email address and password ***** it does not work either.

Technician's Assistant: When did you last change your password ***** Apple ID?

For the old one, it’s been awhile now. For the new ID I changed it as late as today.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, I don’t know how to do that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really.

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
1/7/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,200
Experience: Several years of supporting Mac systems.
Verified

Hello,

At this point, do you want help logging into the old account or into the new account that you created?

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Customer reply replied 6 months ago
I want to login to my new account.
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

What problem are you having when you attempt to log into the new account?

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Customer reply replied 6 months ago
I cannot afford an additional $39 when I was not helped with the $30 you are charging me.
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

What exactly do you need help with today?

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