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I downloaded to my new iPad from the iCloud for my iPhone. I…

Customer Question
I downloaded to my...

I downloaded to my new iPad from the iCloud for my iPhone. I wanted to do iCloud download from my old iPad. How do I get the iCloud download from my old iPad?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

11

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Since yesterday when I bought the new iPad and set it up. All I did was manually see it up.

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
1/7/2018
Mac Support Specialist: Cris, Mac Specialist replied 6 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,979
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Please ignore request for remote support they are automated through the website and I cannot remote into any iPad.

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Mac Support Specialist: Cris, Mac Specialist replied 6 months ago

When you were restoring did you see an iCloud backup of your iPad? Did you choose the iPhone backup by mistake?

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Customer reply replied 6 months ago
But I didn’t see the iPad backup but I didn’t put in the ID or password ***** the old ipad
Mac Support Specialist: Cris, Mac Specialist replied 6 months ago

Like I mentioned I cannot remote into an iPad ignore request for remote support.

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Customer reply replied 6 months ago
How do I get the photos from old iPad to new iPad?
Mac Support Specialist: Cris, Mac Specialist replied 6 months ago

What you will need to do is reset the iPad back to factory settings so you can go through the setup process. This time when prompted for Apple ID and password ***** the one used on your old iPad.

On your iPad go to Settings>General then scroll to the bottom and select Reset. Select Reset and Erase All Content and Settings.

The iPad will reset and walk you through the setup again.

Let me know if you have any further questions. Please take a moment to rate my service and submit at the top.

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Mac Support Specialist: Cris, Mac Specialist replied 6 months ago

Did you have any further questions for me?

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Customer reply replied 6 months ago
Thanks no
Mac Support Specialist: Cris, Mac Specialist replied 6 months ago

Your very welcome. Please take a moment to rate my service and submit at the top so I am credited for assisting you.

Thank you, Cris.

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