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I updated my phone and now I cannot get into my phone when I
I updated my phone and now I cannot get into my phone when I put my passcode in it will not open my phone but I am receiving calls and text messages … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I recently got an iphone 8. I recently got an iphone8 and am
i recently got an iphone8 and am running the the latest OS update. ive never really backed up my past iphones, but i had tryed a couple times in the past. my problem now is, i want to backup my old iphone 5S which is no problem. the problem is that a couple years ago i appearently did backup one of my phones and set a password. i have no record of my old itunes backup password. i have just backed up the 5S but now i cant restore it to my new iphone 8 because i cant figure out the old password. i need away around this problem. i don't even need a password ***** this. i don't have a privacy issue in my home, its just me and my wife sharing the computer and everything else. can you help me around this problem please … read more
John Castle
John Castle
BSC in Computing Network Management and Design
808 satisfied customers
My iPhone 5s has shut down and I can't reboot it. Tried to
My iPhone 5s has shut down and I can't reboot it. Tried to sinc to iTunes and update but it wouldn't let me. Now only see symbol of charging cord with iTunes logo. I'm beside myself! Please help. … read more
Vinod Menon
Vinod Menon
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Master's Degree
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Bought a 5s acouple years ago for my step son, used my account because he didn't have credit. … read more
John T. F.
John T. F.
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Two Decades Field Experience
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My iPhone needs a 6 number code. It will not let me in? … read more
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John T. F.
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All my contact list has been deleted since I updated the
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Bhavik Joshi
Bhavik Joshi
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I've got a iPhone 5 and last night it just completely turned
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Richard
Richard
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I am trying to sync my new iPhone 7S with the iTunes backup
I am trying to sync my new iPhone 7S with the iTunes backup I just did of my iPhone 5S. however I think it is about to do another update of 10.1.1 which may interrupt this dialogue … read more
Cris
Cris
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I have a iPhone 5s that I forgot the password (dang the
I have a iPhone 5s that I forgot the password (dang the finger print.) I connected the device to iTunes and backed up everything then proceeded with a software upgrade. I need the phone password *****… read more
Viet - Computer Tech
Viet - Computer Tech
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I BOUGHT IPHONE 6 PLUS NEW FROM ABU DHABI, AND IN FRANCE, I
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David
David
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Bachelor's Degree
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I just bought a new iPhone5S. the ATT sales guy said
Hi, I just bought a new iPhone5S. the ATT sales guy said I needed to move everything from my old iPhone5, texts, music, the configuration i have myself, using iTunes in my MacBookPro. However, when i … read more
Ashik
Ashik
Master's Degree
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I have mistakenly deleted some calendars from my calendar program. How can I retrieve them
I have mistakenly deleted some calendars from my calendar program. How can I retrieve them? I don't have time machine. My computer: OSX 10.8.5 Mac Pro 2x2.666 6 core Intel Xeon… read more
Mike
Mike
Mac Medic
Some college
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, yes. When I got my new iPhone i fully backed up my old
hi, yes. When I got my new iPhone i fully backed up my old phone, but when I was restoring the back up information onto my new phone (which already had iCloud backed up info on it) I somehow lost all … read more
John T. F.
John T. F.
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Two Decades Field Experience
2,386 satisfied customers
my playlist is gone when I upgraded my iphone to iphone 6.
my playlist is gone when I upgraded my iphone to iphone 6. Also, I can't create a playlist either. We have 2 iphones one is my husbands iphone 6 plus, iphone 6 (which is mine) However, all my playlist… read more
John T. F.
John T. F.
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Two Decades Field Experience
2,386 satisfied customers
My iPhone 4S got stolen. I bought an iPhone 5S and want to
My iPhone 4S got stolen. I bought an iPhone 5S and want to install a copy of my old iPhone. the last copy done from iCloud was today in the morning. Under the time for the copy it says that iOS 7.1.1 … read more
James
James
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Bachelor's Degree
11,237 satisfied customers
I use google drive on my i phone 5s, i pad air and mac pro.
I use google drive on my i phone 5s, i pad air and mac pro. on the i pad and i phone I have the latest google drive app which i use to store a lot of files that arrive through my google mail account (… read more
Johnny  Mack
Johnny Mack
Bachelor's Degree
1,026 satisfied customers
i updated my iPhone 5s last night. it shut down and will not
i updated my iPhone 5s last night. it shut down and will not restart. it was plugged into the charger all night and it lights up when I try recovery mode on iTunes. But, i get an iPhone could not be r… read more
Nick H.
Nick H.
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Bachelor's Degree
922 satisfied customers
While downloading music from my friends itunes to my new
While downloading music from my friends itunes to my new iphone 4S I lost everything, contacts etc. Please tell me there's a way to revert back prior to the download which took place last night.… read more
Michelle
Michelle
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Bachelor's Degree
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

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IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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