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I am unable to access the App store. Message says Either the…

Customer Question
I am unable to...

I am unable to access the App store. Message says Either the name or the password ***** ***** I have Carpal tunnel syndromeAndIt is difficultFor meTo type,Please bear with me.

Technician's Assistant: When did you last change your password ***** Apple ID?

I Don't know. I tried toDo it, Two change it And thought I hadBeen successful

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have no idea what that is Or where I can find

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

FYI I have aIPhoneSix. tht's it

Submitted: 6 months ago.Category: Mac
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Answered in 4 hours by:
1/7/2018
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,378
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

Try signing in to the Apple Store at:

https://secure.store.apple.com/shop/account/setup/start

​If your password ***** not work there, and you cannot remember the correct password, then you can reset it at:

https://iforgot.apple.com/password/verify/appleid

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Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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