Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a iTunes card i just bought and when i went to

Customer Question
I have a iTunes...

I have a iTunes card i just bought and when i went to download and it said it had already been used.

Technician's Assistant: When did you last update iTunes?

I do not remember .

Technician's Assistant: What have you tried so far with your iTunes?

I bought a iTunes card got home to put on the phone and it says the card has been used.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 6 months ago
she updated her phone iTunes last week
Customer reply replied 6 months ago
the card just said already used
Customer reply replied 6 months ago
hey no one has answered me
Answered in 6 hours by:
1/7/2018
Mac Support Specialist: Josh, Mac Support replied 6 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,932
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My I phone 6 will not accept my passcode it is not taking
my I phone 6 will not accept my passcode it is not taking ANY CODE AT ALL … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Its an iTunes card. it says error when its typed in has it
Its an iTunes card . it says error when its typed in has it been used … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I purchased a App Store & iTunes card. And it said that it
I purchased a App Store & iTunes card. And it said that it had already been redeemed. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
The passcode has been forgotten and we want to remove the
the passcode has been forgotten and we want to remove the code, but not want to erase the contents … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
My daughters pihone6s is disabled and wont respond to iTunes
my daughters pihone6s is disabled and wont respond to iTunes been like this since Friday now … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
One of my daughter's classmates used her phone and when she
One of my daughter's classmates used her phone and when she gave it back to her this message appeared: "iphone is disabled." Try again in an hour. She tried an hour later, and after an hour this messa… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My elderly mother entered a security code to access her
My elderly mother entered a security code to access her iPhone 5s and doesn't remember it now. How can I reset the phone so she can use it? … read more
Cris
Cris
60 satisfied customers
We have recovered a lost iphone 5 that belonged to a friend,
hi Mike, we have recovered a lost iphone 5 that belonged to a friend, she has said I can keep it but it has been disabled by telstra, i have her pass code but of course the phone wont accept it, her s… read more
Jon
Jon
Bachelors Degree
698 satisfied customers
I bought a iPhone off a friend of mine and she cannot
hi I bought a iPhone off a friend of mine and she cannot remember her password ***** she never synced it to iTunes what can we do … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
My granddaughters iphone 5c was lost almost a year then it
My granddaughters iphone 5c was lost almost a year then it was found, but we cannot remember her password. I have already had it fixed from the disabled part when we entered the wrong name and passcod… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My granddaughter has locked her i pad mine it now displays
my granddaughter has locked her i pad mine it now displays "iPad is disabled connect to iTunes" . Have connected to my laptop and am still unable to do anything with the iPad. I suspect she has change… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
IPad has never been hooked up to computer and never had a
iPad has never been hooked up to computer and never had a passcode. It is my mom's and it is asking her to 'enter passcode' she does have an iCloud email and an Apple ID. She can't get in. Please help… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought my daughter an apple i-pad awhile back and it has
I bought my daughter an apple i-pad awhile back and it has been working well until about a week ago when someone got her password ***** into her ipad and changed her password. now she cannot get into … read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Hi! Im having a minor dilemma which Im hoping you can
Hi! I'm having a minor dilemma which I'm hoping you can help me with. This summer I purchased an iPhone 3GS for my wife as a birthday present. The problem I had was she always wanted an iPhone but at … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My phone was working fine and I plugged it into the computer. Itunes
My phone was working fine and I plugged it into the computer. Itunes automatically started up and was working fine and recognized my iphone.I got a pop up saying the was a newer version and asked if i… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I bought an iphone and put my sim card in but the phone still
I bought an iphone and put my sim card in but the phone still has the lock on. What could be wrong?… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
help! My macbook crashed and died and all of my itune music
help! My macbook crashed and died and all of my itune music I purchased disappeared. Then i dropped my iphone and had to get a new phone. Is there somewhere that all my previously purchased itunes son… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
1) I have two iPhones. How do I separately indetify them when
1) I have two iPhones. How do I separately indetify them when I use the "find phone" feature? 2) I can see all the aps I purchased on the iTunes site, but some applications do not download to the seco… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x