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My iPhone 7 is in disabled mode. I have forgotten password.

Customer Question
My iPhone 7 is...

My iPhone 7 is in disabled mode. I have forgotten password

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember changing id on phone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

2days ago I changed some settings because my phone was compromised by a bad app

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
1/6/2018
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 760
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Is it the Passcode used to unlock the phone you forgot or your Apple ID password?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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