Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

How do I down load mascos the computer askes for an

Customer Question
How do I down...

How do I down load mascos the computer askes for an administrator code.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Mac mini from 2014

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Just with the most current op system I have os 10.10.5 now

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 day by:
1/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,108
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Are you trying to erase the computer or just upgrade?

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't open word on my mac air...says "not responding" Will
Can't open word on my mac air...says "not responding" … read more
Harry
Harry
1,701 satisfied customers
My Apple ID has been disabled. How do I get a new one or
My Apple ID has been disabled. How do I get a new one or enable old one? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
What is a Number to call to talk to someone in IT support I
What is a Number to call to talk to someone in IT support I been on the phone for over a 40 min waiting and when I got someone, he put me back on hold. for another 15 min then we got disc. I think my … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Just reset my password. Then when I typed it in on my new
just reset my password. Then when I typed it in on my new IMac, it didn't like that password.. Im trying to put info from my old IMac, to my new one. … read more
Harry
Harry
1,701 satisfied customers
1. I cannot set up account to deposit withdrawn donations.
1. I cannot set up account to deposit withdrawn donations … read more
Harry
Harry
1,701 satisfied customers
My ipod has an activation lock on it and I dont no why.
My ipod has an activation lock on it and I dont no why. Needhelp. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
My issue is that I listen on my phone, laptop, and I pad all
Hi! So my issue is that I listen on my phone, laptop, and I pad all with the same Spotify account, but when my friends look at my friend activity, it only shows what I listen to on my iPad, so it show… read more
Harry
Harry
1,701 satisfied customers
There is a bunch of blank space after a column break that I
there is a bunch of blank space after a column break that I can't get rid of, … read more
Harry
Harry
1,701 satisfied customers
Locked i phone 6s knows apple id forgot password. 3-4 month
locked i phone 6s knows apple id forgot password JA: When did you last change your password ***** Apple ID? Customer: 3-4 month ago JA: Did you try resetting through Apple's online account reset tool?… read more
Jon
Jon
Bachelors Degree
630 satisfied customers
Suddenly my MacBook Pro wants a password! I never set one
Suddenly my MacBook Pro wants a password! I never set one up!! … read more
murpmi00
murpmi00
BS of Science
4 satisfied customers
The activation turned irself on my ipad and it is not
the activation turned irself on my ipad and it is not accepting user name and password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
I locked out my iphone and it says connect to itunes but i
i locked out my iphone and it says connect to itunes but i dont hve a pc available for that … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
Battery goes down within 30 min. IPad Air 2 purchased in
No just want to know if I need to send it in for repair… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My Apple ID is disabled. IPhone SE the latest version. I
I change my ID password ***** I guess I entered wrong one too many times … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
99 satisfied customers
Rented a movie and message saying that not authorized to see
Rented a movie and message saying that not authorized to see the content? … read more
Harry
Harry
1,701 satisfied customers
It's my iphone. Since last night. My gmail account has been
Since last night. My gmail account has been disabled but I need to get it back … read more
Terry White II
Terry White II
Mac+ Advisor
Associates
35 satisfied customers
I'm on an IPad Pro 9.7. I recently accidently reversed all
Hi! I'm on an IPad Pro 9.7. I recently accidently reversed all the colors on my IPad. Siri brought back the white screen but I still have negative pictures, wallpaper etc. hope you can help? … read more
Terry White II
Terry White II
Mac+ Advisor
Associates
35 satisfied customers
The password I entered two weeks or so ago, quit working,
The password ***** entered two weeks or so ago, quit working, and you asked for a new one. I put in a new one, I assume for Apple, iTunes, iCloud, Etc … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x