Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can’t scan my I tunes gift card. Message comes up that it…

Customer Question
I can’t scan my...

I can’t scan my I tunes gift card. Message comes up that it wasn’t properly activated. I purchased it at Kroger

Technician's Assistant: When did you last change your password ***** Apple ID?

I few minutes ago, forgot my passward

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 hours by:
1/7/2018
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,237
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Apple sent me to you, I bought I tunes card that is invalid,
Hello! apple sent me to you for follow up, I bought I tunes card that is invalid, my case # ***** … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have been trying to get thru the activation kochi on my
Hi I have been trying to get thru the activation kochi on my iPad. I can't remember my password ***** you help with that. I have been all over the Apple support pages and get no where! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It says it's not activated properly I took it back to the
It says it's not activated properly I took it back to the store they said it was activated on their behalf … read more
Josh
Josh
Mac Support
22,237 satisfied customers
I have. Gift card and I want to activate it. I haven't
I have. Gift card and I want to activate it JA: When did you last change your password ***** Apple ID? Customer: I haven't JA: Did you try resetting through Apple's online account reset tool? Customer… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I purchased 6 gift cards for my family members for
Hello I purchased 6 gift cards for my family members for Valentines Day and I put them on my ITunes account. its was my first time using a gift card. and I was trying to active them and I want my fami… read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I installed an iTunes card and received an error notice, the
I installed an iTunes card and received an error notice, the card wasn't accepted. It said it wasn't activated properly. What shall I do … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I bought an itunes gift card and its not activated so how
i bought an itunes gift card and its not activated so how can i activate it? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Scanned gift card to iTunes account on my phone. I forgot to
Scanned gift card to iTunes account on my phone. I forgot to change my payment method. So now I have a gift card that has been scanned and is useless now. 50$ down the drain. Can you help? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Its not my device, its the iTunes gift cards, they say they
its not my device, its the iTunes gift cards, they say they are inactive but I just purchased them yesterday and am now trying to use. I do not understand, please help. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I THINK I GOT SCAMMED BY SOME PEOPLE CLAIMING TO BE THE IRS
I THINK I GOT SCAMMED BY SOME PEOPLE CLAIMING TO BE THE IRS AND DEMANED I PAY WITH I TUNES CARDS SO HOW CAN I STOP THEM FROM BEING USED AFTER THEY HAVE THE CODES LOCATED UNDER THE SILVER YELLOW STRIP … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have been scamed. How do I stop I tunes gift cards from
I have been scamed. How do I stop I tunes gift cards from being used. The amount is $2,000 on (40) $50.00 cards/ … read more
Josh
Josh
Mac Support
22,237 satisfied customers
I have been having a considerable amount of trouble trying
I have been having a considerable amount of trouble trying to redeem gift cards from my [email protected] for Big Fish Casino Chips -particularly when the account has over $300 in credit and I los… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
i have i tunes gift cards to purchase songs but my credit
i have i tunes gift cards to purchase songs but my credit card account pops up for verification but no longer use this card. how do i delete this card from your system and how do i get started on my g… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I am trying to set up the i-tunes account and I have the credit
I am trying to set up the i-tunes account and I have the credit card including the the security code in place. Further down the form asks for a code. What is this?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am trying to buy an I Tunes gift certificate for my granddaughter
I am trying to buy an I Tunes gift certificate for my granddaughter so she can order a movie but it says my apple id is not qualified to purchase. I assumed I could use a credit card, right or wrong? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
try to reedeem a gift card but it already says reedeemed and
try to reedeem a gift card but it already says reedeemed and I've never used the card I think I might of gave them a different e-mail address a few months ago and never activATED IT.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Please help me. Someone has purchased Apl itunes and charged
Please help me. Someone has purchased Apl itunes and charged them to my credit card six times in the month of May. I will give you the info. as follows : transaction date -5/06 APL ITUNES 94379342 MGS… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have purchased a itunes voucher, and beleive have entered
I have purchased a itunes voucher, and beleive have entered the correct reference via my itunes account thought the "redeem" function. I am getting an invalid message to the code i am putting in......… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x