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Why won't iTunes install on my new Windows 10 64 bit PC? I…

Customer Question
Why won't iTunes install...

Why won't iTunes install on my new Windows 10 64 bit PC?

Technician's Assistant: When did you last update iTunes?

I never had it on this computer

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I downloaded the setup file, but it says it has errors and won't install

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
1/6/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,268
Experience: Several years of supporting Mac systems.
Verified

Hello,

When you attempt to install iTunes and it fails, what is the error that you are given?

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Customer reply replied 6 months ago
It just says that there are errors and to try again later. I did it several times
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 6 months ago
I did not authorize a $40.00 payment. Please refund my paypal account. I don't intend want to pay for help with a free app.
Mac Support Specialist: Jason Jones, Mac Technician replied 6 months ago

I will send in your refund request.

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Customer reply replied 6 months ago
Thank you. I did not intend to pay more than the deposit, but you charged my paypal anyway.
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