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Lost my i mail. Had apple /mac i mail. I think i must use a…

Customer Question
Lost my i mail ...

Lost my i mail

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Had apple /mac i mail

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

I think i must use a browser but I had it on the screen as I mail

Technician's Assistant: What troubleshooting have you tried?

None - the account just disappeared

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Its an old m ac - 2010, 27"

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Answered in 2 hours by:
1/6/2018
Mac Support Specialist: Donna French, Mac Enthusiast replied 6 months ago
Donna French
Donna French, Mac Enthusiast
Category: Mac
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hello, my name is ***** ***** I am one of the experts here on JustAnswer.com. Please give me a moment to review your issue. Is there anything else you need to tell me about what is going on?

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Mac Support Specialist: Donna French, Mac Enthusiast replied 6 months ago

Please click and run this link to allow me to remote in for assistance: http://www.justanswer.com/remotedesktop/join.aspx?Session=9543da25-3328-4f07-b0fc-ac4927a3eb40&Type=Java

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Mac Support Specialist: Donna French, Mac Enthusiast replied 6 months ago

It is now 12:52pm CST and I will be online until approximately 3:00pm CST to help you resolve this issue.

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Customer reply replied 6 months ago
I am unable to download the required folder - please discontinue the process and r3efund any money already charge to my account
Customer reply replied 6 months ago
please just disconnect and refund
Customer reply replied 6 months ago
Please = DISCONNECT AND REFUND
Mac Support Specialist: Donna French, Mac Enthusiast replied 6 months ago

Okay, I will put in a request for you a refund or we can try another method for me to remote in if you would like?

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Mac Support Specialist: Donna French, Mac Enthusiast replied 6 months ago

Okay, I will put in a request for you a refund or we can try another method for me to remote in if you would like?

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Donna French
Donna French
Donna French, Mac Enthusiast
Category: Mac
Satisfied Customers: 69
69 Satisfied Customers
Experience: IT Professional at That Computer Girl

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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