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I cannot reset my password in order to get my updates. it…

Customer Question
I cannot reset my...

I cannot reset my password ***** order to get my updates. it will not take my current password.

Technician's Assistant: When did you last change your password ***** Apple ID?

About a month ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes and I can't get it to accept anything

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I would also like to download my pictures from my iPhone 6.

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
1/7/2018
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,237
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 7 months ago
I still need assistance. I was not told I’d be charged $35.00 for this help.
Mac Support Specialist: Josh, Mac Support replied 7 months ago

You can call customer service at 1-***-***-**** to discuss billing

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Customer reply replied 7 months ago
Ok but please help me get signed in because I can’t get my updates. Thanks.
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Did you use the online Apple reset tool?

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Customer reply replied 7 months ago
Does that cost $39.00?
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Remote assistance is an additional charge

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Customer reply replied 7 months ago
No thank you. I have more than one thing I need help
With I can’t afford that amount for each question. So I guess I’ll have to get help elsewhere.
Mac Support Specialist: Josh, Mac Support replied 7 months ago

OK thank you

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Mike
Mike, Mac Medic
Category: Mac
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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