Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I phone. I phone 7 plus. 3 days numerous calls w tech

Customer Question
I phone 7 plus ...

I phone 7 plus

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

3 days numerous calls w tech support.. who keep "escalating"

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Sign in sign in says\ verification failed there was an error connecting to the apple ID server have tried.. with the support.. all of the typical fixes

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 54 minutes by:
1/6/2018
Mac Support Specialist: RussellA, Systems Engineer replied 7 months ago
RussellA
RussellA, Systems Engineer
Category: Mac
Satisfied Customers: 275
Experience: From windows, to linux, to mac, I know it all.
Verified

This could be caused by a number of scenarios. One of the most common things to check is whether you're actually connected to the internet (preferably WiFi)? I have seen many people not realise they weren't connected, especially after an iOS update.

In addition, two of the most common things to try are:

  • Doing a full reboot of your iPhone (i.e. holding down the Power and Home buttons simulatenousy for about 10 secs until you see the Apple logo on a black screen)
  • Logging out and back in. (See steps below)

You don't actually clarify what version of iOS you're running, but here are some generic steps to take:

  1. Go to Settings >iTunes & App Store
  2. Tap on your Apple ID at the very top
  3. Tap on Sign Out
  4. Now sign back in
Ask Your Own Mac Question
Mac Support Specialist: RussellA, Systems Engineer replied 7 months ago

I hope these steps help you in rectifying your issue. If you are satisfied please mark this as answered so I can get compensated for my time, or if you have any further questions, please don't hesitate to open another query directly with me.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask RussellA Your Own Question
RussellA
RussellA
RussellA, Systems Engineer
Category: Mac
Satisfied Customers: 275
275 Satisfied Customers
Experience: From windows, to linux, to mac, I know it all.

RussellA is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Apple ID and Password not recognized on my Iphone. I don't
Apple ID and Password ***** recognized on my Iphone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Recently got an iphone8 plus got an iPhone 7 also both have
Recently got an iphone8 plus got an iPhone 7 also both have same Apple ID and payment info can do in app purchase on the 7 but not on 8plus … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
For a considerable time you have asked me to sign in and
For a considerable time you have asked me to sign in and update my iPad and IPhone … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have locked myslef out of my ihpone 7 plus it is
i have locked myslef out of my ihpone 7 plus it is disabeled. i do not have acees to my itnues or apple ID … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I just got a replacement phone. I am trying to set it up,
I just got a replacement phone. I am trying to set it up, but after signing in with my Apple ID, it says it has sent me a verification code. But I can't see the code because the phone is not completel… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
Have a new apple id and my i phone rec'd message with a code
Have a new apple id and my i phone rec'd message with a code that says enter this verification code on your macbook air to sign in. Where do they want me to enter this? not working … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Locked out of Apple ID I am a new customer and must have
Locked out of Apple ID I am a new customer and must have made an error … read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
I have an iphone7 that has been deactivated and I want to
I have an iphone7 that has been deactivated and I want to erase the phone before i turn it in but I continue to get a message saying Verification failed--there was an error connecting to the apple id … read more
Cris
Cris
62 satisfied customers
My phone is currently disabled. I have an IPhone 7 plus.
Since about 6pm I have tried passcodes and to reset my apple password, no luck … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I purchased a new iPhone 8plus on November 8th at an Apple
I purchased a new iPhone 8plus on November 8th at an Apple Store. Everything transferred from my iPhone 6s except my email account. Had Apple tech try, no luck. Then to AT&T store, 2 techs there could… read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
I have had my Apple iPhone for 3 years and on Jan. 24, I
I have had my Apple iPhone for 3 years and on Jan. 24, I suddenly could not activate it. Verizon told me that I would have to seek help from Apple to activate it. The message on my screen says that I … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Apple security double level verification where do i fine the
apple security double level verification where do i fine the 4 digit code requested … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have been having problem with signing in the the cloud and
I have been having problem with signing in the the cloud and today I signed out completely and where I signed out of iTunes completely and it will not remember my password … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
My my Iphone 7 just came and im trying to set it up .....
hey so my my Iphone 7 just came and im trying to set it up ..... and when it asked me for my Apple ID password ***** sign into itunes... i put it in and then it says it didnt work and it couldt connec… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Someone from i-experts called and said my mac had vires
someone from i-experts called and said my mac had vires offered to fix for 350.00 so i had them fix its been 6 months and my mac is still slow ,now someone from apple calls me says they want to fix it… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have a new IPhone 6s that Verizon activated but I can't
I have a new IPhone 6s that Verizon activated but I can't get to iCloud account on iCloud to finish set up- get the Verification Failed message:error connecting to Apple ID server, all day now and hav… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
After iPhone restore, it wants the Apple ID with an error message
I restored my iphone and now it is wanting the apple id. I keep getting an error message that says there was a problem connecting to the server. What do I do next?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I had a support call online for several days trying to get
I had a support call online for several days trying to get it fixed so I could get iTunes to let me get it to download the songs, art, etc. I called in a request, and the support tech transferred me t… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x