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My MacBook Pro is frozen. Shows an icon on a grey screen /
My MacBook Pro is frozen. Shows an icon on a grey screen / circle with diagonal line. … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Apple desk top computer freezing up when I restarted it. I
Apple desk top computer freezing up when I restarted it. I restarted it yesterday as it said “no internet connection. The computer shut doww and then came back on with a bar that slowly was loading ge… read more
Richard
Richard
IT Manager
IT Manager, Consultant
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Was downloading an upgrade and it stopped in the middle of
Was downloading an upgrade and it stopped in the middle of the upgrade... showing circle with a line through it. Will not load or boot up … read more
Richard
Richard
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IT Manager, Consultant
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I made a huge mistake in security and some how enabled some
I made a huge mistake in security and some how enabled some kind of file encryption on my computer so now when I turn on the computer I get a kind of white ghost busters circle on a black back ground … read more
Richard
Richard
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After startup it's showing a screen wherein or an option of
After startup it's showing a screen wherein my name is ***** ***** an option of guest user is there But it's not accepting anybody from here … read more
Ashik
Ashik
Master's Degree
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Black screen. I was in the middle of downloading Sierra and
I was in the middle of downloading Sierra and my screen froze … read more
Richard
Richard
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IT Manager, Consultant
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It keeps restarting I can't stop it, the latest one. just
hi it keeps restarting I can't stop it JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng? Customer: the latest one. just installed today JA: Have you in… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I shut down my computer and rebooted never had a problem
Hi my name is ***** ***** I shut down my computer and rebooted never had a problem doing this but this time when logging in it would stop mid through booting up and shut off completely. I looked at fo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
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My MacBook Pro is not starting up correctly. It starts,
My MacBook Pro is not starting up correctly. It starts, shows me the apple logo, loads 3/4 the way then gives me a circle with line through it. … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
Just powered up my mac and it comes on shows the apple logo
Just powered up my mac and it comes on shows the apple logo then after a minute it's turns blue what can I do … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I get the circle with a line through it and is I hold down
I get the circle with a line through it and is I hold down the control button when I reboot, it loads to the screen with all my files but when I click on anything, the rainbow wheel comes up and I hav… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My imac when turned on brings up the apple logo then the little
My imac when turned on brings up the apple logo then the little round ball whirrs as normal then just stops. Nothing more occurs. I am 72 female and reasonably savvy. Can you suggest something please.… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
David, I just recently upgraded my OS to X Yosemite, after
David, I just recently upgraded my OS to X Yosemite, after the upgrade, cam up with no problems, then said there was an update, so ran the update, it restarted, and now right after it boots up it stay… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have a mac mini, this morning I came into my office and hit
I have a mac mini, this morning I came into my office and hit the return key on my keyboard, all I get is grey screen, apple logo and gear going around, I have tried shutting it down and turning back … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
When my OS X tries to open OS9 Classic the message I get is
When my OS X tries to open OS9 Classic the message I get is "The system software on the start up disk only functions on the original media, not if copied to another drive." WHAT does that mean and HOW… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My new Mac Book Pro with Lion OSX will not boot up. The status
My new Mac Book Pro with Lion OSX will not boot up. The status line shows up and it shuts down when the status line is around one quarter of the way done. Help!… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
my laptop was working fine, always has been. it froze today,
my laptop was working fine, always has been. it froze today, already a shocking sign. I had to do a hard restart, and when i tried to start it it gave me a grey circle with a slash through it! What do… read more
Omer Mushahwar
Omer Mushahwar
Bachelor's Degree
237 satisfied customers
i turned on my mac and it went to gray screen with a circle
i turned on my mac and it went to gray screen with a circle with a line through it. I shut it down and tried again same thing happened. Now i try to turn it on and theres a chime and the fan blows the… read more
John P
John P
Bachelor's Degree
422 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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