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I'm trying to update my os and cannot remember my apple id…

Customer Question
I'm trying to update...

I'm trying to update my os and cannot remember my apple id and password

Technician's Assistant: When did you last change your password ***** Apple ID?

Acouple of months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
1/6/2018
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,292
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Mike, Mac Medic
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