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I lost my passcode. I need to get a néed a new one. When I…

Customer Question
I lost my passcode...

I lost my passcode. I need to get a néed a new one

Technician's Assistant: When did you last change your password ***** Apple ID?

When I bought my new two years ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, I don't know how to access it. How do I access Apple' online account reset tool?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No I hankyou

Submitted: 6 months ago.Category: Mac
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Answered in 2 minutes by:
1/5/2018
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 6 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,217
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 6 months ago

I'm sorry about the issue, What apple device you are using please? iPhone or iPad ?

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