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Thanks for offering to assist me with my issue. My computer…

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HI and thanks for...

HI and thanks for offering to assist me with my issue. My computer is telling me my Mac can't connect to iCloud because of a problem with ''*****@******.***'' It won't let me change my password. It keeps asking for my password. PLEASE HELP

Technician's Assistant: When did you last change your password ***** Apple ID?

I believe in 2016.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know how to do that.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Not that I am aware.

Submitted: 6 months ago.Category: Mac
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Answered in 2 days by:
1/8/2018
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

I will be assisting you with the query and question you have with us.
can you explain me a bit more about this

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Mac Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago

how do you access icloud account?

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