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Just got it yesterday; already forgot passcode; suggestions?

Customer Question
Just got it yesterday...

Just got it yesterday; already forgot passcode; suggestions?

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No; will try; thx

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am a beginner

Submitted: 6 months ago.Category: Mac
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Answered in 2 hours by:
1/5/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the model number of the phone?

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Customer reply replied 6 months ago
PHO APL iPhone x 256
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Could you please tell me whether you iPhone screen say Disabled or still asking or passcode or asking for apple ID and password?

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Customer reply replied 6 months ago
asking for passcode
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Do you have any windows computer? So that we can go ahead connect your iPhone to the computer and we can restore the phone.

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