Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have received a new Apple device a few weeks and was

Customer Question
I have received a...

I have received a new Apple device a few weeks and was setting it up, but before I finished, I forgot my password ***** or user id.

Technician's Assistant: When did you last change your password ***** Apple ID?

I have not been able to enter to change it.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just need to to set it up so that I may be able to use for work.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
1/5/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Note: Your Apple ID is normally your email address which is associated with the apple.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need to change my apple ID. I don't remember, but it has
It is like this. I received an Alexa for my birthday and I'm trying to set it up. I don't remember my password ***** my apple id.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I forgot my apple ID. I don't remember. And I wasn't able to
I am 77 and have trouble getting the information I need. I went to the store and they told me they can't help me… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I have tried for two days to recover my Apple Password.
I have tried for two days to recover my Apple Password. Can't add new apps without it … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
Not able to into my iCloud account and it's not accepting my
Not able to long into my iCloud account and it's not accepting my Apple ID? … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I got my purse stolen with my i phone in my purse i
hi my name is ***** ***** got my purse stolen with my i phone in my purse i purcashed a new phone now im trying to get on my i cloud account i cannot remeber my password ***** user # … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My account isn't working because it says that the address
My account isn't working because it says that the address and password ***** incorrect, This has never happened before … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My ipad was off for 10-12 months. i did try new wire today
my ipad was off for 10-12 months. i did try new wire today and its works. but I fogat my Passwords and Use name for Apple ID. pls help me to ressett them agen … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I forgot my apple password and don't know what to do. About
I forgot my apple password ***** don't know what to do … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I'm trying to activate my new phone - and all I get is
Second opinion] i'm trying to activate my new phone - and all I get is stupid nonsense about my ID - i haven' recieved an email to continue! so I have no phone service!!! thinking of an android!!! … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My grandson changed the password on his iPhone that we just
My grandson changed the password ***** his iPhone that we just purchased and can't remember it. He's locked out. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
IPhone 6s is disabled. Iphone6s. Shelled ite is forgot her
iPhone 6s is disabled JA: What Operating System (OS) are you running on your iPhone? Customer: Iphone6s JA: How long has this been going on with your iPhone? What have you tried so far? Customer: shel… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I can't get my password changed. Please help. time ago maybe
Yes it let me in but now keeps tell me incorrect pw … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
It disabled after an update and I cant remember password for
It disabled after an update and I cant remember password ***** ipad … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My IPad has been locked up and I can't remember my password.
My IPad has been locked up and I can't remember my password. Help! … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I want to reset iPad to factory settings so I can sell and
I want to reset iPad to factory settings so I can sell and update but cannot. Remember password … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I cannot access the cloud because when I got my phone 2
I cannot access the cloud because when I got my phone 2 years ago whoever entered my email address added a number so when I try to replace my forgotten password ***** don't get the email giving my the… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have been out of the country for the past week. My apple
I have been out of the country for the past week. My apple account was permanently closed. What do I need to do get my account set back up. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I FORGOT MY PASSWORD FOR MY APPLE ID/ICLOUD. I DON'T
I DON'T REMEMBER IT MAY HAVE BEEN A FEW MONTHS BUT NOT SURE IT EVEN WENT THRU … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x