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I don’t know what my Master password is and am locked out of…

Customer Question
I don’t know what...

I don’t know what my Master password ***** ***** am locked out of my computer

Technician's Assistant: When did you last change your password ***** Apple ID?

A week ago I think

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 6 months ago.Category: Mac
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Answered in 13 hours by:
1/6/2018
Mac Support Specialist: Josh, Mac Support replied 6 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Mike, Mac Medic
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