Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have forgotten my Apple ITunes username and password What…

Customer Question
I have forgotten my...

I have forgotten my Apple ITunes username and password ***** can I do

Technician's Assistant: When did you last change your password ***** Apple ID?

Before my separation 3 yrs ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I don't no how to do that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I've forgotten my entire Apple account

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/5/2018
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Use the steps below to reset the password. If you have any follow up questions, please feel free to reply. Otherwise, please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :)

I hope you have a wonderful day,
Eric

Follow these steps to reset your Apple ID Password:

  1. Click on this link and open it in a new browser window.
  2. Enter the email address you used for the Apple ID
  3. Choose to Reset Your Password
  4. Choose to have an email sent to you
  5. Open your email and click the link, and then enter a new password ***** your Apple ID
Ask Your Own Mac Question
Customer reply replied 6 months ago
Eric Remember I've forgotten my user name and password ***** I used for my Apple account
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Yes, the instructions above will help you reset that. You use your email address to reset the password ***** recover your Apple ID. Follow the steps above and you will be able to reset the password ***** your Apple ID.

Ask Your Own Mac Question
Customer reply replied 6 months ago
What if you can't fix it Am I still charged and wasn't I given the choice of Just Answer of $40.00 a month Is your $39.00 above and beyond the $40.00
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

I am not sure what you signed up for, I do not have access to that. However, if I cannot help you I can get you a refund. I Promise though, if you follow those steps, you will be able to reset the Apple ID and Password :)

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask AnswersByEric Your Own Question
AnswersByEric
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
5,186 Satisfied Customers
Experience: Over 10 yrs of electronics support and software development.

AnswersByEric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Apple id disabled. activation lock on. its my ipad, but
apple id disabled. activation lock on. its my ipad, but haven't used it for 3 yrs plus due to personal issues & I can't remember the password. I'm pretty sure I have the apple id correct … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I have this HP and don't remember my password, how do I get
I have this HP and don't remember my password, how do I get a new one … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I never logon with Apple, just use my iPad to pay bills etc,
I never logon with Apple, just use my iPad to pay bills etc, set up through Microsoft apps (explorer, Edge etc) … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I've had this ipad for about 5 years and I've never been
I've had this ipad for about 5 years and I've never been asked for my address to o-en it and now I've forgotten it and cannot find it and of course I cannot access my device. … read more
Micky
Micky
Lead Systems Administrator
High School or GED
90 satisfied customers
Trying to set up a new replacement ipad but i've forgotten
trying to set up a new replacement ipad but i've forgotten the password ***** my apple ID. Can I retrieve my password ***** set up a new one? … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I reset my password on iPad and iPhone. Did not reset on
I reset my password ***** iPad and iPhone . Did not reset on MacBook Air and now I can't get on Macbook … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I forgot my iPhone password. I think it was a couple of
I forgot my iPhone password. JA: When did you last change your password ***** Apple ID? Customer: I think it was a couple of months ago. JA: Did you try resetting through Apple's online account reset … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Apple ID has been compromised. Someone changed my
my Apple ID has been compromised. Someone changed my password. I know I'm supposed to take "corrective action", but how? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
The activation lock page came up and I've forgotten my
the activation lock page came up and I've forgotten my password ***** 2-3 yrs ago … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I've reset my I phone and it keeps asking me for my appleID.
I've reset my I phone and it keeps asking me for my appleID. when I put it in it says it's wrong. It pops up with my daughter's apple ID which makes me think that it wants me to put in her password. s… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I reset my husband's iPhone to factory specs. Goal was to
I reset my husband's iPhone to factory specs. Goal was to create a iTunes account for him separate than me (never did that before). I then put him on family share but I cannot figure out how to move a… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have iPad Pro and I just noticed an IOS update to os11.
I have iPad Pro and I just noticed an IOS update to os11. I.e. Asked for a password ***** has 6 numbers. In the 5 yrs I've this iPad, I don't remember ever needing a passcode … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I have forgotten my itunes password, how do I find it
I have forgotten my itunes password, how do I find it please? … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I have not been on itunes for quite some time and have
I have not been on itunes for quite some time and have forgotten my apple ID and password. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Can't find iCloud password, Don't remember but my Apple ID
Don't remember but my Apple ID and password ***** ok … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I want an itunes pssaword. Years ago. Iv forgotten my itunes
i want an itunes pssaword JA: When did you last reset your username and password? Customer: years ago JA: Have you installed any updates recently? Customer: no JA: What troubleshooting have you tried?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I lost my itunes and apple id!! how do I get them back.
I lost my itunes and apple id!! how do I get them back. I sold my company and i'm an employee now but the idiots came in and re-did all computers and I lost everything down to my wedding pictures.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a problem, lost my phone - but I think it's in the
I have a problem, lost my phone - but I think it's in the office - must have misplaced it. Also, having trouble logging on to iCloud - I'm registered but can;t remember the username password ***** rea… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
894 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x