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My Mac Pro will not open. I downloaded a app I was then

Customer Question
My Mac Pro will...

My Mac Pro will not open. I downloaded a app I was then asked for my Apple ID. I

Technician's Assistant: When did you last change your password ***** Apple ID?

Several days ago maybe a week

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I don’t now to do that and the only thing on screen is ‘forgot Apple ID or password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes I was trying to connect a scanner

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
1/5/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Were you able to reset your password ***** iforgot.apple.com?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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