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It's not my apple device. I need to change my Apple ID and…

Customer Question
It's not my apple...

It's not my apple device. I need to change my Apple ID and the information in the Apple system id does not match my info i.e. the birthday is ***** mine, the e-mail is not mine

Technician's Assistant: When did you last change your password ***** Apple ID?

Off hand I don't recall

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have had charges against my Apple account for iTunes which I never use

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just help in setting up a new Apple id Thanks

Submitted: 1 month ago.Category: Mac
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Answered in 3 minutes by:
1/5/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,551
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

What have you tried so far?

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Mike
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