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Forgot my password to order from App Store Help with this…

Customer Question
Forgot my password *****...

Forgot my password ***** order from App Store Help with this please

Technician's Assistant: When did you last change your password ***** Apple ID?

Not sure My wife passed away a few years ago and I thought I knew the password ***** she knew

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don’t recall

Submitted: 6 months ago.Category: Mac
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Answered in 1 hour by:
1/5/2018
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
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Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Good morning,

After you read my initial response to you above(please do!), reply and let me know if you mean:

  1. You forgot the PIN and you cannot actually enter/use the iPad and you are locked out.
    or
  2. You can use the iPad, but cannot install or purchase anything because you forgot your Apple ID Password.
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