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Don't have access to the password for my phone and don't…

Customer Question
Don't have access to...

Don't have access to the password ***** my phone and don't know how to open my Apple ID which is [email protected]icloud.-com, what do I need to do?

Technician's Assistant: When did you last change your password ***** Apple ID?

It has been around 4 years ago and I have been very ill, 3 kidney failures and I have no idea where any paperwork is with this information recorded.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Haven't a clue what that is!

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not at this time but since I couldn't set up a vcr and all this new phone-gadgets stuff seems like it came from Mars I could be back!

Submitted: 6 months ago.Category: Mac
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Answered in 4 minutes by:
1/5/2018
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

What apple device is locked it is your phone, ipad or computer?

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