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Both my phone and computer are not logged into Apple and
Hello, both my phone and computer are not logged into Apple and when I attempt to add them they say go to one of your other devices signed I to iCloud to approve device. But I do not have any devices … read more
Justin Johnson
Justin Johnson
Owner
3,008 satisfied customers
I recently got an iphone 8. I recently got an iphone8 and am
i recently got an iphone8 and am running the the latest OS update. ive never really backed up my past iphones, but i had tryed a couple times in the past. my problem now is, i want to backup my old iphone 5S which is no problem. the problem is that a couple years ago i appearently did backup one of my phones and set a password. i have no record of my old itunes backup password. i have just backed up the 5S but now i cant restore it to my new iphone 8 because i cant figure out the old password. i need away around this problem. i don't even need a password ***** this. i don't have a privacy issue in my home, its just me and my wife sharing the computer and everything else. can you help me around this problem please … read more
John Castle
John Castle
BSC in Computing Network Management and Design
805 satisfied customers
Setting up new iPhone for my wife, I inadvertently entered
Setting up new iPhone for my wife, I inadvertently entered her normal email address as her Apple icloud ID rather than her existing Apple ID from her ipad. The password ***** entered no longer works. … read more
Pete
Pete
Engineer
Bachelor's Degree
2,972 satisfied customers
My iPhonex has been stolen and im finding it very hard to
hi my iPhonex has been stolen and im finding it very hard to log into iCloud as it is telling me i have the wrong apple id and password. I have forgotten both so now I don't know what to do … read more
Pete
Pete
Engineer
Bachelor's Degree
2,972 satisfied customers
Forgotten password. Don't remember. The phone I am taking to
The phone I am taking to you about is my Mother in law's. I am contacting you on my phone. Should we contact you using her phone?… read more
David L
David L
Bachelor's Degree
5,339 satisfied customers
I cannot access the cloud because when I got my phone 2
I cannot access the cloud because when I got my phone 2 years ago whoever entered my email address added a number so when I try to replace my forgotten password ***** don't get the email giving my the… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My phone has photos that are not uploading to the cloud for
My phone has photos that are not uploading to the cloud for access by my i-pad and Mac computer. What setting can I change to get them to my Mac, especially. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,036 satisfied customers
To my knowledge I never set up a pass code to open my I
to my knowledge I never set up a pass code to open my I phone. today the phone is locked and I cannot open it without a pass code. Help … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My Apple was deactivated. My phone number is 903-267-5562. I
My Apple was deactivated. My phone number is(###) ###-#### I bought my new and is set up in my name. Mary Callaway. Now my iPhone won't let me in because i have not set up iCloud. Could you help? Mary… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cant use my phone there is an activation lock that came
I cant use my phone there is an activation lock that came oon when I was trying to text someone. It says I have to enter the apple ID and password ***** used to set up ICloud buy I didn't set up IClou… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My apple iphone4s is saying activation lock. I don't know
i shut it off and back on its saying find my phone i didn't activate that … read more
Ashik
Ashik
Master's Degree
9,365 satisfied customers
I forgot my passcode for a new IPhone 5s straight talk that
I forgot my passcode for a new IPhone 5s straight talk that I got Black Friday but didn't open until the end of last month and for one thing it is the wrong phone and won't work with AT&T … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My imac is locked out. I don't know four digit pass code, no
my imac is locked out. I don't know four digit pass code … read more
Justin Johnson
Justin Johnson
Owner
3,008 satisfied customers
Have had a message to say I cloud has been down loaded via
Have had a message to say I cloud has been down loaded via my phone which I haven't done. No idea how to fix the problem … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,700 satisfied customers
I am trying to log into iCloud and it said my Apple ID has
I am trying to log into iCloud and it said my Apple ID has been locked. It is the same password ***** my apple ID but I cant get into it. I changed my password. … read more
Jon
Jon
Bachelors Degree
844 satisfied customers
I cant seem to figure out how this apple ID stuff works. I
Hi I cant seem to figure out how this apple ID stuff works. I have two iphones and have been trying to keep the info on them fairly seperate for work reasons. I transfered the phone from a business I … read more
Cody
Cody
Computer Science
2,570 satisfied customers
I need to know what to look the iPhone logs that would
I need to know what to look for in the iPhone logs that would indicate that information is being shared by someone else. A man had physical access to my iPhone 6s about six months ago and I've since l… read more
Ashik
Ashik
Master's Degree
9,365 satisfied customers
I have 2 users ids that I use on apple. a gmail id and a mobile
I have 2 users id's that I use on apple. a gmail id and a mobile me id. in de Icloud my data does not synchronize because it only uses the mobile me ID. How to solve?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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