Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to change my password for Icloud. Months ago. I

Customer Question
I need to change...

I need to change my password ***** Icloud

Technician's Assistant: When did you last change your password ***** Apple ID?

Months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I believe my Icloud account was hacked

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/5/2018
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,631
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

While signed in, it's a good idea to verify that all other details are current and correct.

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,631
3,631 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,631 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have been locked out of my Apple device and it is not
I have been locked out of my Apple device and it is not accepting my correct security answers to unlock it … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
Typed wrong iCloud password more than once and I'm locked
Second opinion] typed wrong iCloud password ***** than once and I'm locked out … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
On my iPad pro a message just popped up -- Your Apple ID is
on my iPad pro a message just popped up -- Your Apple ID is now being used for FaceTime on a new Mac. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Apple device lost, want to access apps and files from an
Apple device lost, want to access apps and files from an Android … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I believe I have been hacked and want to change my password.
I believe I have been hacked and want to change my password. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I just got notice that my Apple ID account has been locked.
I just got notice that my Apple ID account has been locked. I changed my iTunes password. And I believe I changed my Apple ID account as well. And now they said I have to call in and change everything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
It says I have to activate my iPad. Can not remember iCloud
It says I have to activate my iPad. Can not remember iCloud ID or password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I've received a few emails form service apple regarding
I've received a few emails form service apple regarding locking the icloud on my phone because they think attempts have been made to hack in to my account and I'm supposed to sign in and prove my Iden… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I just bought an apple watch and in trying to set it up with
I just bought an apple watch and in trying to set it up with my iPhone. I was asked for my icloud password. Unfortunately I don't remember. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Cant remember my icloud password and reset it. I had changed
cant remember my icloud password ***** reset it JA: When did you last change your password ***** Apple ID? Customer: I had changed it about three months ago JA: Did you try resetting through Apple's o… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't remember my password for i cloud and the password
I can't remember my password ***** i cloud and the password ***** for the Mac didn't change when I did that. How can I reset the iCloud password ***** the old password? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
IPad serviced and am now unable to get back my apps. My
iPad serviced and am now unable to get back my apps . My password ***** not being accepted. I cannot access Facebook or apps. They ask for my iTunes password ***** I believe is the same as my iCloud ,… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I need, I need remove the Icloud from my phone I have an I5.
I need remove the Icloud from my phone I have an I5. and started to set up icloud , put in email address and continued . When it would nlt let me select a password ***** Irealized I put in the wrong email address. I entered***@******.*** ( not my email address ) … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I need to reset all my all my passwords. Also I have a
I need to reset all my all my passwords. Also I have a ICloud backup. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I need to know what to look the iPhone logs that would
I need to know what to look for in the iPhone logs that would indicate that information is being shared by someone else. A man had physical access to my iPhone 6s about six months ago and I've since l… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a mobileme acct that I havent used in a long time under
I have a mobileme acct that I haven't used in a long time [email protected] but haven't been able to access for lack of my password. My email address [email protected]… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I changed my apple id password XXXXX now I cant access my email
I changed my apple id password XXXXX now I can't access my email in my macbook, i erase the account and I can't setup it again, it says incorrect password. I also deleted the plist files.… read more
DaniBigApple
DaniBigApple
Certified Apple Technician
ACMT-Apple Certified Mac Technician
91 satisfied customers
In order to photo stream on our Apple TV, I need to agree to
In order to photo stream on our Apple TV, I need to agree to the new service agreements for icloud. How can I do this?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x