Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Slager here, I have a friend's IPad that needs activation.

Customer Question
Hi, Peter Slager here...

Hi, Peter Slager here, I have a friend's IPad that needs activation. This lady is from the Phillipines, so her English is not perfect & she is very difficult to understand - so I'm endeavouring to help.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Meriems IPad is locked up - I'm sending you this from my personal iPad. Mine is fine - hers has been locked by Apple - presumably because she's typed in the wrong password ***** can you help me to help her - she's frantic and wants to throw her perfectly good iPad in the bin..

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just fix my friend's machine I have here with me - thank you

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
1/5/2018
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

Is it the passcode to unlock the iPad that you need or is it the password ***** her Apple ID?

Ask Your Own Mac Question
Customer reply replied 7 months ago
The Ipad says " activation required"
Thats all we can see..
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

Ok but it is not requesting anything from you?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,705 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Mother's activation is locked. Never that I know of
My Mother's activation is locked JA: When did you last change your password ***** Apple ID? Customer: Never that I know of JA: Did you try resetting through Apple's online account reset tool? Customer… read more
Harry
Harry
2,169 satisfied customers
It's my daughters iPad, she is the original owner and is
It's my daughters iPad, she is the original owner and is locked out. Activation lock … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
My daughter gave me her mini ipad because she got a new one
My daughter gave me her mini ipad because she got a new one but couldnt remember her pass-code so i restored it,but now its telling me I need to use her apple ID and Password ***** activate it?? NEED … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
337 satisfied customers
Well it's my 12yr old granddaughters phone. Her aunt bought
Well it's my 12yr old granddaughters phone . Her aunt bought her a phone and it she remember her Apple ID and her password ***** her phone. Her telephone number is(###) ###-####… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
337 satisfied customers
My wife updated her ipad, I am her husband and have taken
My wife updated her ipad, I am her husband and have taken over her old ipad mod A1399 Ser DN6GH2ZKDFHWI. I only use it to check emails. Last week in Arizona it gave me an Activation Lock. I asked my w… read more
John T. F.
John T. F.
Apple Consultant
3,705 satisfied customers
My granddaughter forgot her iCloud I'd and password to her
My granddaughter forgot her iCloud I'd and password ***** her iPad mini so it's locked. And I won't ! know how to get it to work again. … read more
Cris
Cris
62 satisfied customers
My friend is trying to log on her iPad her name is and she
My friend is trying to log on her iPad her name is***@******.*** and she ha s forgotten her Apple password. The one she thought has come up activate lock on. I do not know how to get her pout of this.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
My wife recently passed away. She had put a passcode in her
My wife recently passed away. She had put a passcode in her iPad which I do not know. Is there any way you can help me unlock her I pad … read more
Cris
Cris
62 satisfied customers
My gurl friend locked me out my phone laughing but not
Second opinion] my gurl friend locked me out my phone laughing but not funny..I Factory reset my phone it works but its sayng i need activation account which is in her name and i wanted to get it in m… read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
My gurl friend locked me out my phone laughing but not
Second opinion] my gurl friend locked me out my phone laughing but not funny..I Factory reset my phone it works but its sayng i need activation account which is in her name and i wanted to get it in m… read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I helped a friend of mine set up her ipad and wrote down her
I helped a friend of mine set up her ipad and wrote down her password ***** her. Her kids use it for school a lot. She is mexican and doesnt understand a lot when it comes to this. Well her kids were … read more
John T. F.
John T. F.
Apple Consultant
3,705 satisfied customers
I need to reset my password. When we got our IPad, but my
When we got our IPad, but my password ***** blocked because I typed the wrong one in a few times … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I bought a i pad from my sister inlaw Jo she got it as a
Hi I bought a i pad from my sister inlaw Jo she got it as a present from her son. We went to the apple store to get Jo off of the devise so I could use it, They reset it to the factory but now we need… read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I am trying to help a friend fix/redo an IPad Pro. She put
I am trying to help a friend fix/redo an IPad Pro. She put in a wrong Apple ID forgot the password ***** hooked it up to her iphone. I tried to reinstall the OS but the system keeps asking for the App… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My wife and I are from Canada and are vacationing in
My wife and I are from Canada and are vacationing in Antigua. Her iPad reactivated … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Mini Ipad was given to my friend in Vietnam. Last week
My Mini Ipad was given to my friend in Vietnam. Last week one theft entered the home when nobody there and took it away. It contains too many personal important things, including pictures stored in it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My friend Rhonda coppersmith passed away suddenly. She left
My friend Rhonda coppersmith passed away suddenly. She left me her iPad. It is asking me to activate it but I do not know her password. She had a AOL account and the screen says she needs to remove th… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
daughter is backpacking for 6 months this fall around the
daughter is backpacking for 6 months this fall around the world. would an ipad 2 be light enough to carry daily in packpack? would you recommend this product or something else?… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x