Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an I phone and an I pad. My I tunes password no

Customer Question
I have an I...

I have an I phone and an I pad. My I tunes password ***** longer works and I have no recollection of changing it

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't think I have ever changed it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No i tried using some options on my i pad, but they did not work. tell me how to do it

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/4/2018
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

While signed in, it's a good idea to verify that all other details are current and correct.

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
3,627 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,627 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Need help resetting mi mini I Pad password. Don'recall if I
Not that I can think of. Need to reset so I can load a McAfee product for , ll secure… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have been charged for items I did not order or ordered by
I have been charged for items I did not order or ordered by mistake … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
Can not activate I pad, just recently on iphone but found my
just recently on iphone but found my ipad hasn't been used 1 + years … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have an I-pad that is locked up and my I phone is going to
I have an I-pad that is locked up and my I phone is going to be locked if I can't change my apple password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Just. My I tunes account has been locked. I recently sold my
Hi just Mike. My I tunes account has been locked. I recently sold my business and they blocked my old email address.***@******.***. And I have forgotten my pass word. Because I have tried several pass… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Have a new iPad and trying to get it started. Had an older
Have a new iPad and trying to get it started. Had an older iPad with a passcode but cannot find it and need to know how to and where I can set up a new passcode. have an I Tunes password ***** that wi… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Can't purchase coins it seems to be something with my
Can't purchase coins it seems to be something with my security code … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I play spdaes on my iphone and am not able to change the I
I play spdaes on my iphone and am not able to change the I tunes password. I change it following directions and and when I try the new password ***** doesn't work … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I forgot my password for my I Pad. I can't remember ever
I can't remember ever setting a password ***** the I Pad … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I don't know my password for the app store, Too ago to
Too long ago to remember! I got this two and a half years ago! … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
My Mac desktop will no longer connect to the remote keyboard
my Mac desktop will no longer connect to the remote keyboard and remote pin pad. I have recycled the power, changed batteries in keyboard and pin pad. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I do not have an I-phone, only I-pad & I 't think I ever
I do not have an I-phone, only I-pad & I don't think I ever chose a password. This morning I agreed to an update & now I can't do anything until I enter my password. I've tried every one I have ever u… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
How do I take some one else i d of my la to bought second hand and can't use it can&#
How do I take some one else i d of my la to bought second hand and can't use it can't get the apple I d of it can you help me… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a new lap pad (my older one when to computer heaven)
I have a new lap pad (my older one when to computer heaven) I used i-tunes all the time, my phone now says that I need to change my password XXXXX for i-cloud. In other words....I can not use my i-tun… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I am having trouble with my I Tunes passwords. I changed it
I am having trouble with my I Tunes passwords. I changed it recently and now I can not get it to work on my laptop or my I Phone. The old password XXXXX works on the I Pad. Also, the balances are not … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
My I Pad says no internet connection available. My computer
My I Pad says no internet connection available. My computer is yards away and I have checked Internet explorer which is working. Until 2 days ago it was working perfectly. What should I do? Robert Dav… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have mobile me and I cannot get it to accept my password
I have mobile me and I cannot get it to accept my password XXXXX it's messed up my I tunes account. Please help!!!!… read more
Tom
Tom
3 years college
642 satisfied customers
Hi. I have forgotten my keychain password and cant make changes
Hi. I have forgotten my keychain password XXXXX can't make changes to my mail account to make it sync with my new i phone. I wasn't really aware that I ever set up a keychain password XXXXX it is not … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x