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I cannot complete my upgrade. my password is rejected on…

Customer Question
I cannot complete my...

I cannot complete my upgrade. my password ***** ***** on both iphone and ipad. I pad is now locked on the programme

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed the password ***** whilst completing the upgrade

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Sharing my photos through the cloud is not functioning

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
1/4/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available and also we can try to unlock the apple account.

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Customer reply replied 6 months ago
I am sorry but I was not aware that I had to pay for this service. Previous times it has been free.
I am 81 years old so please be patient. Is my apple ID my email address?
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

This is justanswer and it is paid support, you will get best answer for your question. If we failed to provide you the right answer, you can get your money back. You apple ID is normally your email address with is associated with apple.

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Customer reply replied 6 months ago
my apple ID is***@******.***
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Please to Confirm Phone Number which ends with ‎•••• ••• •78?

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Customer reply replied 6 months ago
No. thankyou for your assistance. I will close now and speak to a staff member at your Apple store in Canberra. I am very disappointed with your support.
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Please give me a minute to explain the issue which you are having. I went Apple ID reset link . Once the verified the email, the reset option is asking for the phone number to the confirm further. If you which you click the reset link Here and Enter your Apple ID and click Continue.

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