Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Ipad cannot activate cellular data. About a year ago. No…

Customer Question
Ipad cannot activate cellular...

Ipad cannot activate cellular data

Technician's Assistant: When did you last change your password ***** Apple ID?

About a year ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No because I am a senior and a little slower

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My email is not functioning since Tuesday

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
1/5/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Who is your carrier?

Ask Your Own Mac Question
Customer reply replied 6 months ago
disregard the remote assistance
Customer reply replied 6 months ago
I do not want to spend any more - stop transaction
Customer reply replied 6 months ago
My carrier is verizon
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Have you talked to the carrier?

Ask Your Own Mac Question
Customer reply replied 6 months ago
no
Customer reply replied 6 months ago
The ipad is apple
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Typically the service issues are due to something in your account and not a hardware malfunction. It is best to start there and then go through the hardware issues that might be the trouble. I can leave this question open until you have spoken to Verizon.

Ask Your Own Mac Question
Customer reply replied 6 months ago
will do
Customer reply replied 6 months ago
Verizon referred to AOL who referred me back to Verizon who are sending new SIM card
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

That sounds very frustrating, but a WIN for the new SIM card. When do you get it?

Ask Your Own Mac Question
Customer reply replied 6 months ago
Sim installed problem solved
Do you guys give refunds?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Sure do. Do you want one?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Activation error. Ipad I do not know. I have two of them one
i have two of them one start three day ago then the other today … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I forgot my password for my ipad mini. About 6 mo. ago. I
i forgot my password ***** my ipad mini JA: When did you last change your password ***** Apple ID? Customer: about 6 mo. ago JA: Did you try resetting through Apple's online account reset tool? Custom… read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
Apple id disabled. Ipad 4 pro. At least a week and i tried
apple id disabled JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: ipad 4 pro JA: How long has this been going on with your iPad? What have you tried so… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I connect with a Mac Technician? My wife is locked
How do I connect with a Mac Technician? My wife is locked out of her iPad - it says "Activation Locked". and I and my wife do not know the password ***** are asking for.… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Look up password for behrens. IPad 6th. Generation wi-fi +
iPad is new and I am having trouble settling it up. Not geek capable … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Ineed to getmy ipad passwordbecause it is activation locked.
Ineed to getmy ipad passwordbecause it is activation locked. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It says; Activation Lock on my screen. My mini iPad all of a
It says; Activation Lock on my screen. My mini iPad all of a sudden asked me to enter my Apple ID and my Password. I'm the original owner of this devise and I have changed my password ***** few times … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
It's my iPad. I went to play Slotomania and it told me to
It's my iPad. I went to play Slotomania and it told me to log in to my Facebook app to continue,when I did it kick me down from platinum status to bonus,changed my sloto club points from over 7000 to … read more
Justin Johnson
Justin Johnson
Mac Genius
2,470 satisfied customers
It says it requires activation and that it may take a few
It says it requires activation and that it may take a few minutes, and then it won't. It is not new. I have had it a few years. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am at a resort in the US and can't find my iPad. I have
I am at a resort in the US and can't find my iPad. I have find my phone on my iPad but I want to find my iPad from my phone. Is that possible? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
The iPad is saying activation lock it gives some of the
The iPad is saying activation lock it gives some of the Apple ID but the password ***** used isn't working … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I just activated a new Iphone 7 and migrated data using the
I just activated a new Iphone 7 and migrated data using the cloud as directed. I believe they accessed my Ipad for the data because the system was similar. However, I did not get mail or contacts rein… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an older ipad and it locked up on me and i can't
I have an older ipad and it locked up on me and i can't remember the password ***** used to set it up … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
I do not know how to get/use my activation code. Don't know
I do not know how to get/use my activation code JA: What exactly are you having trouble accessing? Customer: don't know how to get my activation code JA: The Computer Technician will be able to walk y… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I can't remember my apple password. 2 years ago. How do I
I can't remember my apple password JA: When did you last change your password ***** Apple ID? Customer: 2 years ago JA: Did you try resetting through Apple's online account reset tool? Customer: How d… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My cell phone is not activated because the server cannot be
my cell phone is not activated because the server cannot be reached … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I forgot my pass worfd. Wat. On my desk top ichanged the
yes on my desk top ichanged the pass word but it didnt work for the ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Dear Pearl, I really hope you can help me. Am texting via
Dear Pearl, I really hope you can help me. Am texting via iPad because I cannot use my internet browser on my Dell computer. Sorry ti i … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x