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I can't find the iCloud account on my iPad. Where is it? I…

Customer Question
I can't find the...

I can't find the iCloud account on my iPad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Where is it?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

I have inherited my deceased aunt's iPad. I want to delete her info as well as her granddaughter's info so that I can put my own info in for iTunes.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so.

Submitted: 1 month ago.Category: Mac
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Answered in 4 minutes by:
1/4/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,585
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

If you go to settings is there an iCloud option or does it have your name at the top?

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Customer reply replied 1 month ago
It has my name on top.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Tap that. In there will be iCloud settings .

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Customer reply replied 1 month ago
No.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

It is right at the top. It should say what you iCloud account is. If it is not listed you do not have one yet.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

In fact I am looking at mine right now.

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Customer reply replied 1 month ago
iCloud is coming up but not the account.
Customer reply replied 1 month ago
Hello?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Hi!

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Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

When you tap your name the account is right in the middle with a picture of you. If it is not then you are not signed in.

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Customer reply replied 1 month ago
How do I get an iCloud account?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

In that window if you click iCoud it should prompt you to sign in or create account.

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Customer reply replied 1 month ago
I found my iCloud email but no account number. I have entered my payment information.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

there is not an account number. iCloud does not have an account number.

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Customer reply replied 1 month ago
How can I delete my cousin's information on iTunes?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Just sign out of iTunes.

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Customer reply replied 1 month ago
I've already done that two times. I have signed back in as well. However, when I go to the app store and try to do updates, my cousin's name keeps popping up and asking for her password.
Customer reply replied 1 month ago
My cousin's email keeps popping up, not her name. Sorry.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago
That is because the apps were purchased with her account. The only way to resolve that is to delete the apps or sign in to update.
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Customer reply replied 1 month ago
I never received an answer.
Customer reply replied 1 month ago
Okay. I will delete all the apps that she purchased. I hope that works.
Customer reply replied 1 month ago
I did receive an answer. It was on my phone.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Sorry for the confusion.

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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,585
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Experience: Training and Development at Scientifically Speaking

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