Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can’t use credit card to purchase game. Logitech. I

Customer Question
Can’t use credit card...

Can’t use credit card to purchase game

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Logitech

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I purchased last night. Product new.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Guess not

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/4/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Are you able to go to appleid.apple.com and sign in to change billing information?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I tried to purchase ITunes game Luckytime and my daughter,
I tried to purchase ITunes game Luckytime and my daughter, Dian Adriani will pay for Rp.1,499,900.- or US$100.-using her credit card and it was rejected. … read more
Divyansh Pagaria
Divyansh Pagaria
Bachelor\u0027s Degree
4 satisfied customers
How do i instal an M510 logitech mouse with my imac. High
how do i instal an M510 logitech mouse with my imac … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
I have forgotten my password how can I reset it? Sorry,
I have forgotten my password ***** can I reset it? … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
My niece who's 4 downloaded games today and u removed 32
My niece who's 4 downloaded games today and u removed 32 dollars from my bank account … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I have an iTunes account that my son set up yrs ago under
I have an iTunes account that my son set up yrs ago under one I'd. I've been using another iTunes account under my own user I'd on my iPhone. My adult son had work product on his iTunes that was set u… read more
Harry
Harry
2,179 satisfied customers
Apple ID and credit card will not work on iPhone and ipod.
Apple ID and credit card will not work on iPhone and ipod … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I cannot purchase on home decor game and i have credit on my
i cannot purchase on home decor game and i have credit on my purchasing card … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
My phone will not turn on. When I plugged it in in my car
My phone will not turn on. When I plugged it in in my car there's a picture of the charger cord and has an arrow pointing to the iTunes circle and at the top it says support apple.com/iPhone/restore … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't purchase for my fantasy game online. Iphonne 7p.
I can't purchase for my fantasy game online JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iphonne 7p JA: How long has this been going on with your iP… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't use my card to purchase in my game. IPhone se, I do
I tried re entering info, had been doing this since yesterday … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
MAJOR ISSUE. I play Jackpot Magic on my iPad. They are
MAJOR ISSUE. I play Jackpot Magic on my iPad. They are having a sale today. I go to purchase and it says processing. I finally get buy but no coins. Last month I bought a few. My credit card company s… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
After transfeeeing my info to a New iPad, I am not able to
After transfeeeing my info to a New iPad, I am not able to use my credit card on file for iTunes purchases. The card is on file and up to date. Purchases are initially OK'd, then I receive the message… read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I can't purchase from iTunes. I can't remember. Purchase in
I can't purchase from iTunes JA: When did you last update iTunes? Customer: I can't remember JA: What have you tried so far with your iTunes? Customer: Purchase in game JA: Anything else you want the … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Nothing I love it but can't get the credit card I use to
Nothing I love it but can't get the credit card I use to play games to work. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I try to use iTunes card for apps game and it said to come
I try to use iTunes card for apps game and it said to come here … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
My I-Pad is telling me that my credit card to purchase has
My I-Pad is telling me that my credit card to purchase has been declined. I went it to check it and added the CVV number thinking that was it, but it is still declining it. I have tried everything. It… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
It said to contact you because my game purchase for coins
It said to contact you because my game purchase for coins would not go through??? … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
purchesed some credits for a game,in my account said my security
purchesed some credits for a game,in my account said my security code was invalid but the purchasees still came off of my card and i didnt recieve product.… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x