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It is coming up activation lock need to put in Apple ID an…

Customer Question
It is coming up...

It is coming up activation lock need to put in Apple ID an password

Technician's Assistant: When did you last change your password ***** Apple ID?

I have never changed do not know how it went to there

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't remember my Apple ID or password ***** have this iPad 4 years

Submitted: 6 months ago.Category: Mac
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Answered in 51 minutes by:
1/4/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,477
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

The Apple ID is your iCloud account. Do you know what that is?

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Customer reply replied 6 months ago
No do not have a cloud account
Customer reply replied 6 months ago
How much is this gonna cost mr
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

IF YOU HAVE ACCEPTED REMOTE SUPPORT YOU NEED A PC OR A MAC TO CONNECT

Click this link on your computer to connect remotely. Please do not try this on your iOS or Android device. It will not work.

Yes I can fix iOS and Android device issues with remote support on your computer.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

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Customer reply replied 6 months ago
don't have pc or mac
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Ok then remote service will not be of help. The activation lock is due to a forgotten Apple ID or Password. You would need to reset the Apple ID password ***** iforgot.apple.com to gain access to the device.

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