Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Locked out. Last sunday, new ipad don't remember pw. Not…

Customer Question
Last sunday, new ipad...

Last sunday, new ipad don't remember pw

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Not sure what that is

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
1/4/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

locked out of what?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have been locked out of my ipad for over a year? I don't
I have been locked out of my ipad for over a year? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can only get a message that says - Activation lock. I have
I can only get a message that says - Activation lock. I have the original ID but have lost the pw. I changed it several times. the Ipad is about 10 yrs old & may have passed away . … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I had a new pw emaiked to me but i cannot access my ickoud
I had a new pw emaiked to me but i cannot access my ickoud email. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I-pad activation lock. requests my ID and password that were
I-pad activation lock. requests my ID and password ***** were used to set up my I-pad. I have no idea. too long ago … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
A while ago I got my phone locked due to my IPAD being
A while ago I got my phone locked due to my IPAD being stolen. However recently I gave it to my mother. She let the battery go flat and when she charged it again it had locked her out. No matter what … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
On one of my Ipad's There is an Activation Lock and I forgot
On one of my Ipad's There is an Activation Lock and I forgot my Apple ID and PW. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Apple account going to be locked out and I know not why>a.
apple account going to be locked out and I know not why>a … read more
Justin Johnson
Justin Johnson
Mac Genius
2,470 satisfied customers
For some reason I got Activation Lock on my ipad 2. Couldnt
For some reason I got Activation Lock on my ipad 2 … read more
Justin Johnson
Justin Johnson
Mac Genius
2,470 satisfied customers
Well I have an ipad 2 that I don't use very often and I have
Well I have an ipad 2 that I don't use very often and I have gotten the Apple ID and PW messed up. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I am locked out of my ipad because Xfinity gave me a new
I am locked out of my ipad because Xfinity gave me a new router and the password, etc. were changed. I don't remember having a 4 digit password ***** So I am locked out. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
My Apple ID is disabled. Forgot ID. ?? I Don't know! Tried
My Apple ID is disabled. Forgot ID JA: When did you last reset your Apple ID or password? Customer: ?? I Don't know! JA: Have you installed any updates recently? Customer: NO JA: What troubleshooting … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Last week, when I tried to use the Skype app on my iPad,
Hi Pearl. Last week, when I tried to use the Skype app on my iPad, which I always use for my job, I was asked to log in, but my usual PW wasn't accepted. It then asked for my Microsoft pw. When I used… read more
Justin Johnson
Justin Johnson
Mac Genius
2,470 satisfied customers
I have an iPad that uses my yahoo email address as my user
I have an iPad that uses my yahoo email address as my user name. I am confused with my password ***** my iCloud email, and my password ***** getting into the App Store. May I get a new PW for my App s… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I won an ipad Air I am locked out.Can you help? I do not
I won an ipad Air I am locked out.Can you help? JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng? Customer: I do not know JA: Have you installed any up… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My ipad is in activation lock I remember my ipad email but
my ipad is in activation lock I remember my ipad email but not the password ***** several tries it locked me out completely. I have taken it to a apple technician and still can solve the issue they as… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Pearl: I am having problems trying to access my icloud account
Hi Pearl: I am having problems trying to access my icloud account on my ipad. I have changed the password ***** times and I can log onto apple.com and my account but it will not allow me to do it on t… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I purchased an Ipad 6 year old grandson. Now I cannnot
I purchased an Ipad for my 6 year old grandson. Now I cannnot remember the birthdate I used in order to get a new password ***** we cannot remember either. At the time I created his account I wasn't a… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I just bought an iPad, set up 1 email account at the apple
I just bought an iPad, set up 1 email account at the apple store, and now I've brought it home to really get into it and it's asking for a passcode to unlock, BUT I NEVER SET UP A PASSCODE TO LOCK IT!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x