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Password problems with iCloud. Mac computer. Quite some time…

Customer Question
Password ***** with iCloud ...

Password ***** with iCloud

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Mac computer

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Quite some time I have gone to Apple store and used tech support more than twice each time Im told its fixed then when I go to log in it doesn't accept my i Cloud password.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Mac Expert, I'll connect you shortly.

Customer:***@******.***

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I was told the password ***** were the same I belive this where the problem is

Submitted: 6 months ago.Category: Mac
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Answered in 29 minutes by:
1/4/2018
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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