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I changed my Apple ID online but my phone and iPad still…

Customer Question
I changed my Apple...

I changed my Apple ID online but my phone and iPad still require my old email as my Apple ID ?.. How do I get my old email deleted?

Technician's Assistant: When did you last change your password ***** Apple ID?

Last night

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know where that is

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Not that I know of.

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
1/4/2018
Mac Support Specialist: Ashik, Mac Technician replied 6 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,345
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

By changing Apple ID, did you mean you created a new Apple ID or just changed email of old Apple ID?

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Customer reply replied 6 months ago
I want to change my old one
Mac Support Specialist: Ashik, Mac Technician replied 6 months ago

Please answer my question, so I can understand the situation.

Did you mean you created a new Apple ID (with new email address) or just changed email of old/existing Apple ID?

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Customer reply replied 6 months ago
I was told I would not have to pay anything for this!
Mac Support Specialist: Ashik, Mac Technician replied 6 months ago

Sorry, this is a paid service. If you don't want to pay, then you need to contact the customer support at *****@******.*** and they will cancel the question and refund you.

Best Regards,

Ashik

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Customer reply replied 6 months ago
No I was told I would not have to pay for this
Mac Support Specialist: Ashik, Mac Technician replied 6 months ago

Sorry, this is a paid support site (JustAnswer.com). If you don't want to pay, then you need to contact the customer support at***@******.*** and they will cancel the question and refund you.

Best Regards,

Ashik

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